Automotive Service Advisor

Responsibilities Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested. Requirements Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Qualifications Must have and maintain a valid driver’s license and an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening. Must pass a background screening check. Employment Benefits Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr