Customer Service Representative

Customer Service RepresentativeAs a Customer Service Representative, you are a key level of support for our local and regional grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer order and delivery problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.This role will be day shift, M-F in our York, PA office. There may be some flexibly to work from home 1-2 days/month.Responsibilities:Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of actionEnsure delivery of excellent customer services through fast and accurate processing of ordersProvide pricing and delivery information and processes ordersCommunicate and coordinate with other departments to resolve inquiriesServe as a liaison between customers and the sales departmentMake out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new ordersAssist customers in the selection of products according to their needs/requirementsUtilize computer systems to assist with pricing, availability and alternate product selectionReceive orders and resolves pricing situations encountered during customer transactions using current sales policiesAssist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requestsEnter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)Learn about our systems and help in data entry and some inventory control functionsRequirements:High School Diploma or GEDCollege Degree preferredMinimum 3 years customer service experience preferredExcellent communication skills and proactive problem-solving abilitiesMulti-task orientedCustomer centric attitudeStrong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMsFamiliarity AS400 preferredGet Paid When You Need It!Access to a portion of your earned wages before paydayConvenient pay card option - no bank account requiredTake control of your finances with flexible pay accessThe perks of being a Bunzl team member don't stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.Medical, Dental & Vision Benefits effective the 1st day of the month after 30 daysPaid Time Off - Vacation, Sick, Holidays and Personal Time401K with generous company matchAdditional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.Notice to all Philadelphia, PA Applicants: There will be a criminal background check conducted that will include an individualized assessment based on your specific record, job duties, and job requirementsBunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you'll find Unlimited Potential… your career, our future.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.