Digital Product Manager

About the role: We’re hiring a purpose-driven Sr. Product Manager to lead digital transformation for Gartner’s Client Engagement Services. You’ll leverage AI and automation to deliver innovative solutions that improve associate workflows and elevate client experiences. Working with business, engineers, and designers, you’ll identify opportunities, mentor others, and guide scrum teams to design and iterate impactful platform experiences. The ideal candidate is a self‑motivated problem solver, focused on client needs and committed to creating a world‑class digital experience. Join the Global Sales & Services Technology team of curious, bold thinkers and help build something great. What you will do Product Strategy and Vision : Develop a deep understanding of Client Engagement Services business goals and customer needs to shape product priorities, establish product vision, roadmaps, and release plans that deliver measurable business outcomes, and monitor technology trends, especially AI, to inform strategy and propose new solutions. Solution Design and Delivery : Design and manage AI and automation solutions using tools such as Salesforce, custom‑built, or third‑party technologies; translate business requirements into actionable product and technical specifications; lead a scrum team through backlog management, sprint planning, and iterative delivery; resolve blockers to achieve business objectives, including technical and resourcing challenges. Stakeholder Management and Collaboration : Build strong relationships with business stakeholders and integrate input from multiple channels into product priorities; partner with data scientists, engineers, and other product managers to drive synergy and long‑term solutions; coordinate with IT partners to ensure alignment on architecture, compliance, and delivery cadence. Continuous Improvement & Value Realization : Analyze data to generate insights and champion product enhancements that improve user experience and adoption; validate requirements through mockups, user feedback, and usability testing; measure and communicate the business value of technology solutions to stakeholders. What you will need Bachelor’s Degree in math, statistics, engineering, or a related field desired. 5–8 years of experience in digital product management. Relationship building and collaboration skills across diverse and matrixed stakeholders. Ability to surface, prioritize, and balance multiple stakeholder priorities. Experience managing software development initiatives within Agile frameworks, with strong ability to prioritize competing workloads and ensure timely delivery. Excellent problem‑solving and analytical skills, including experience leveraging data to inform decision making. Expertise in strategic planning as well as strong business acumen. Demonstrated ability to communicate technical and business information to various stakeholders verbally and in writing. Bias for action with a focus on delivering outcomes, ensuring timely execution and value delivery. Track record of thriving in a feedback‑driven culture, embracing continuous learning and demonstrating a growth mindset. Strong understanding of Gartner Services business is a plus. Benefits Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers. In a hybrid work environment, flexibility and support are provided, allowing you to thrive virtually or in a vibrant community. The base salary range for this role is 94,000 USD – 134,000 USD, with potential for bonus or incentive plans. Additional benefits include generous PTO, a 401(k) match up to $7,200 per year, stock purchase opportunities, and more. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. #J-18808-Ljbffr