Supervisor, Central Communications - Night Shift

City/StateVirginia Beach, VAWork ShiftThird (Nights)Overview:OverviewAs a Supervisor, Central Communications, you will play a critical leadership role within a fast‑paced, high‑impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‑emergency communication services that directly support patient care, physician response, and hospital operations.In this role, you will lead frontline communications professionals, make real‑time operational decisions, manage escalations, and serve as the shift‑level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After‑Hours Answering Service.Education:High School Diploma or equivalent (Required)Certification/LicensureEmergency Medical Dispatcher (EMD) (Preferred)Emergency Telecommunicator Certification (ETC) (Preferred)FEMA ICS courses (Preferred)Key ResponsibilitiesProvide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shiftMonitor real‑time performance, staffing coverage, and system functionality; manage escalations to ensure service continuitySupervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectationsLead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordinationPartner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvementEnvironment & Culture24/7/365 mission‑critical operations with a strong sense of purposeCollaborative leadership culture focused on accountability, responsiveness, and improvementHigh trust, high visibility role with direct operational impactOpportunities to grow leadership skills in a complex healthcare environmentIdeal Candidate ProfileThis role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.ExperienceFive (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.Benefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. #J-18808-Ljbffr Sentara