PM Resort Housekeeping Manager - Margaritaville Resort Orlando

Job Description

Job Description

Margaritaville is more than a place ' it's a State of Mind. A paradise where laughs are louder, and smiles are wider where we create and deliver fun & escapism.

We are looking for a Housekeeping Manager to join our team! Are you ready for an amazing, thrilling, fast-paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have an open opportunity to provide you with an amazing future as a part of our team.

Company Overview

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits:

· Health, Dental, Vision, Life Insurance

· Discounted Hotel rooms

· Discount in F&B outlets

· Development opportunities

· And many more!

The PM Resort Housekeeping Manager is responsible for leading and overseeing all afternoon and evening housekeeping operations to ensure the resort maintains exceptional cleanliness, presentation, and guest satisfaction standards. This role provides direct leadership to housekeeping supervisors, room attendants, housepersons, public area attendants, and all other housekeeping personnel during the PM shift while partnering closely with Front Office, Engineering, and other resort departments to support operational needs and guest requests.

The PM Resort Housekeeping Manager serves as the primary housekeeping leader during evening hours, ensuring efficient response to guest concerns, room readiness, public area upkeep, VIP arrivals, and overnight operational preparation.

Essential Functions

Operational Leadership

· Manage all PM housekeeping operations across guest rooms and accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations.

· Ensure resort cleanliness standards consistently meet or exceed brand and ownership expectations.

· Conduct regular inspections of accommodations, public areas, and team member workspaces to maintain quality standards.

· Coordinate evening room turnover activities and prioritize guest service requests.

· Monitor room status discrepancies and partner with Front Office to maximize room inventory availability.

· Oversee nightly preparation of housekeeping assignments and work distribution for the following day.

· Any other tasks or duties assigned by leadership.

Guest Service

· Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.

· Ensure timely delivery of amenities, roll-aways, cribs, linens, and other guest-requested items.

· Partner with Front Office team to accommodate VIP arrivals, special requests, and group arrivals.

· Drive guest satisfaction through proactive service and attention to detail.

Team Leadership

· Supervise, coach, and develop housekeeping supervisors and line-level team members.

· Conduct daily pre-shift meetings and communicate operational priorities, occupancy changes, and service expectations.

· Monitor productivity and labor performance to ensure departmental efficiency.

· Recognize employee achievements and address performance concerns in a timely and constructive manner.

· Assist with onboarding, training, performance evaluations, and career development planning.

Financial & Administrative Responsibilities

· Assist in managing departmental labor expenses and productivity targets.

· Monitor usage of cleaning supplies, linens, guest room amenities, and operating equipment.

· Ensure proper inventory controls and storage procedures are maintained.

Safety & Compliance

· Ensure compliance with all resort safety policies, OSHA standards, and company procedures.

· Promote safe chemical handling practices and proper use of personal protective equipment.

· Conduct accident investigations and complete required documentation.

· Ensure adherence to brand standards, health regulations, and environmental sustainability initiatives.

Qualifications:

Required

· Minimum 3 years of housekeeping leadership experience in a full-service hotel, resort, or hospitality environment.

· Strong knowledge of housekeeping operations, and room inspection processes.

· Experience managing labor productivity and staffing schedules.

· Ability to work evenings, weekends, holidays, and during peak occupancy periods.

· Typical shift schedule: 3:00 PM - 12:00 AM

· Candidate must have full availability, including Fridays, Saturdays, and Sundays

· Proficiency with hotel property management systems and housekeeping software.

· Strong written and verbal communication skills.

Preferred

· Luxury or full-service resort experience.

· Bilingual skills (English/Spanish) preferred.

· Experience with Forbes, AAA, or branded resort service standards.

Physical Requirements

· Ability to stand and walk for extended periods throughout the shift.

· Frequent bending, reaching, lifting, pushing, and pulling.

· Ability to lift up to 25 pounds and occasionally move heavier items with assistance.

· Ability to work indoors and outdoors in varying environmental conditions.

Performance Expectations

· Maintain guest accommodations and public area cleanliness scores at or above established resort targets.

· Achieve departmental guest satisfaction goals.

· Meet labor productivity and expense management objectives.

· Ensure timely completion of guest requests and service recovery efforts.

· Foster a positive, engaged, and accountable housekeeping team culture.

· Support readiness for brand inspections, ownership visits, and quality assurance audits.

This position is ideal for a hands-on hospitality leader who thrives in a fast-paced resort environment and is passionate about delivering an exceptional guest experience while developing high-performing teams.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.