Remote Cruise Planning Assistant

We are seeking friendly, motivated, and detail-oriented individuals to assist clients with researching and coordinating cruise vacations. The Remote Cruise Planning Assistant helps clients compare cruise lines, ships, itineraries, departure ports, and stateroom options based on their preferences and budgets.

This flexible remote opportunity is ideal for someone who enjoys customer service, online research, organization, and learning about cruise destinations. Previous cruise industry experience is not required. Training and ongoing educational resources are provided.

Responsibilities

• Communicate with clients to understand their preferred dates, departure ports, destinations, budgets, and vacation expectations.
• Research cruise lines, ships, itineraries, stateroom categories, and available packages.
• Compare options and prepare organized recommendations for client review.
• Explain general differences between cruise lines, ships, staterooms, dining options, and onboard experiences.
• Assist clients with completing reservations and reviewing confirmation details.
• Verify passenger names, birthdates, sailing dates, and other important information for accuracy.
• Monitor deposit dates, final payment deadlines, and documentation requirements.
• Provide reminders regarding identification, passports, online check-in, and cruise preparation.
• Research pre-cruise hotels, transportation, excursions, and other optional services.
• Communicate applicable itinerary or reservation updates promptly.
• Maintain organized and confidential client records.
• Follow up with clients before and after their cruises.
• Complete required training and participate in continued supplier education.
• Develop client relationships through networking, referrals, personal marketing, and repeat business.

Requirements

• Applicants must be at least 18 years old.
• Applicants must reside in the United States or Mexico.
• Reliable internet access and a computer or compatible device are required.
• Strong written and verbal communication skills are required.
• Applicants must have excellent organization and attention to detail.
• Applicants must be comfortable conducting online research and learning reservation systems.
• Applicants must be able to manage deadlines and follow up consistently.
• Applicants must be self-motivated and capable of working independently.
• Applicants must be willing to complete required training.
• Customer service, hospitality, administrative, sales, or cruise experience is helpful but not required.

What We Offer

• Flexible remote scheduling.
• Beginner-friendly training and continued support.
• Access to cruise education and planning resources.
• Opportunities for professional development.
• Ability to work part-time or full-time based on availability.
• Opportunities to develop repeat clients and referrals.