Operations Dispatcher

Operations DispatcherAs an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient mannerDaily, weekly, monthly scheduling of all Technicians, including reconciling time entriesDaily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer's needsProvide frequent status updates to CustomersReview each service tech's call summaries daily to ensure customer's needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer statusAnswer, handle and/or distribute inbound callsBenefitsGenerous Paid Time Off (PTO) Policy with 10 company paid holidaysIncredible healthcare benefits with company paid employee insurance options.401k Plan through Fidelity.Company cell phone.Dynamic work environment focused on customer satisfaction through employee team empowerment.RequirementsTwo years of HVAC dispatch experience preferredComputer literate and technology savvy. Proficient in Microsoft (especially Excel and Word)Excellent verbal/written communication skillsExcellent customer service and phone skillsExcellent interpersonal skills in an office environment.Able to understand technical terminology and mechanical processesKey2Act/Great Plains (Microsoft Dynamics GP) software experience a plusStrong organizational skillsThe position may require the candidate to have the ability to lift approximately 15-20 lbs. in assistance of handling materials