Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Life insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency opened in 2014 and has grown into a team of 10 who are focused on developing professionals and delivering strong service to our customers. Before becoming an agent, I worked for a State Farm agent, which gave me firsthand experience and helped shape the culture I wanted to build in my own office.

I’m a graduate of Binghamton University, married with two kids, and spend much of my free time coaching football, baseball, and basketball. Being involved with youth sports and staying connected to families in the community is something I truly enjoy.

We offer paid time off, health, dental, and vision coverage, life insurance, retirement benefits, advancement opportunities, and performance-based bonuses. We believe in giving our team the tools and support they need to build a strong future.

Our culture is ideal for young professionals looking to take their first step into the professional world. We focus on providing the training, structure, and mentorship needed to become successful insurance and financial professionals. If you’re motivated, eager to learn, and ready to build a long-term career, this could be a great place to get started and grow.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kris Yelverton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.