Family Experience Teammate

Job Description

Job Description

Family Experience Teammate- Aqua-Tots Swim School

(Front Desk, Customer Service Representative, Sales Associate)

Location : Live Oak
Job Type : Part time
Pay : $13/hour
Schedule : Flexible availability required, including afternoons/evenings and weekends
Benefits:

• Weekly Pay
• Holidays off
• Flexible, consistent scheduling based on your availability
• 401k Opportunities
• team incentives and potential bonuses
• Growth and advancement opportunities

Full Time teammates also receive:
• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

As a Family Experience Teammate , you are the heart of our swim school. You create first impressions, build lasting relationships, and guide families through an experience that helps save lives.

Welcome to Aqua-Tots!
At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within?
Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly who we're looking for. The right leader will be welcoming, enthusiastic, and embody our Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You'll Do

• Deliver Exceptional Service: Greet families, answer calls, and respond to emails with professionalism, warmth, and urgency
• Guide the Family Journey: Support families through enrollment, program selection, and ongoing account needs
• Promote Our Mission: Communicate the value of our swim curriculum and life-saving water safety skills
• Resolve with Care: Handle scheduling, billing, and account inquiries efficiently and accurately
• Celebrate Every Win: Recognize student milestones with enthusiasm-stickers, high-fives, and encouragement
• Create a Welcoming Environment: Maintain a clean, organized, and inviting front desk and lobby
• Collaborate as a Team: Participate in trainings, team meetings, and support teammates to deliver a consistent experience

What We're Looking For

• Customer service experience (sales, hospitality, admin, or similar roles)
• Experience working with children (babysitting, coaching, teaching, etc.) preferred
• Strong problem-solving skills and ability to think on your feet
• Clear, friendly, and professional communication skills
• Team-oriented mindset with a positive, can-do attitude
• Passion for helping families and making a meaningful impact

Ready to Dive In?

If you're ready to lead with purpose, inspire a team, and make a lasting impact on families in your community, apply today to become a Family Experience Teammate at Aqua-Tots Swim Schools!

Legacy Swim School proudly operates 44 Aqua-Tots locations across multiple states , creating opportunities for leaders to grow their careers within our expanding organization.