Senior Stylist

Senior Stylist

ALAÏA | Las Vegas

Reports to: Boutique Director

Role Overview

You will play an essential part in the smooth running of our boutique and a seamless client journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. We operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.

As a Senior Stylist, you will also be required to support the management team with additional tasks. An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.

Responsibilities

Achieving Sales & KPIs

• Reaching weekly / monthly store targets with the team
• Increasing average basket in quantity and value (UPT, VPT)
• Developing cross-selling opportunities
• Knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world

Client Relationship & Portfolio Development

• Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
• Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
• Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
• Participates in client events as well as high ticket client events and/or actions
• Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service

Client Service Excellence

• Bringing to life the ALAÏA client experience
• Representing the highest standards and promoting ALAÏA's name and image within the Boutique and keeping the integrity alive
• Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
• Developing a client book and updating the client database
• Nurturing client loyalty through excellent service and treatment
• Reinforcing clientele relationships with consistent follow up

Boutique Operations & Visual Merchandising

• Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
• Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
• Ensuring the Boutique is kept tidy, clean and welcoming at all times
• Respecting and applying security rules and mindset (local and Maison security rules)
• Participate in management of cashier duties to complete a sale
• Taking care of the cash desk
• Taking the deposits and managing pre-orders

Brand Ambassador

• Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
• Following the ALAÏA Grooming standards at all times whilst representing the Maison
• Working closely as a part of a team and with partners of the Maison
• Truly engaged in the ALAÏA Maison; understanding of the Maison's heritage & values

Qualifications

• At least 5 years of experience in luxury retail; fashion, accessories and RTW oriented
• Previous experience in retail sales and operations
• Strong sales techniques and clienteling – must have a strong client base
• Excellent interpersonal, communication, and computer skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Strong drive to succeed - proactive approach
• Ability to sit down and stand for extended periods of time
• Able to work open availability including evenings, weekends and holidays
• Ability to lift up to 20lb boxes regularly
• Proficiency in Microsoft Office and email is required

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range:$27-$31

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture