Lead, Global Facilities & Workplace Experience

Lead, Global Facilities & Workplace Experience

New York, New York, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Lead of Global Facilities & Workplace Experience is responsible for creating, managing and continuously improving StubHub's work environment to support team member productivity, well-being and engagement. This role combines strategic facilities management with a focus on team member experience, ensuring that workplace operations align with organizational goals.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA. This role will require quarterly travel.

What You'll Do:

• Leadership & Strategy:
  • Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations.
  • Develop a long-term workplace strategy aligned with business growth and hybrid work models.
  • Collaborate with leadership to translate culture into the physical workspace.
  • Track and report on key performance indicators related to facilities and team member experience.
• Facilities Management:
  • Oversee the maintenance, safety and efficiency of all global company office locations.
  • Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards.
  • Manage vendor relationships for security, cleaning, food services and other workplace operations.
  • Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations.
  • Lead space planning, office moves, and renovations.
  • Develop and manage facilities budgets and forecasts.
• Workplace Experience:
  • Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.
  • Create policies and initiatives that foster collaboration and productivity.
  • Monitor workplace satisfaction through feedback loops, driving continuous improvement.

What You've Done:

• 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.
• Strong knowledge of building systems, workplace safety, and vendor management.
• Demonstrated ability to design and deliver exceptional workplace experiences.
• Excellent leadership, strong communication, and project management skills.
• Experience managing multi-site operations and budgets.
• Strategic thinker with a focus on operational excellence.
• Strong problem-solving and decision-making ability.
• Customer-service results orientated with a team member-first mindset.
• Adaptable and innovative in a dynamic, fast-paced environment.
• Collaborative leader who builds trust across teams.

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$165,000 - $200,000 USD

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.