Solution Architect

Must Have Technical/Functional Skills

1. 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.


2. At least 2 implementation project experiences, one of which is for large customers.


3. Strong knowledge of ServiceNow Platform


4. Experience implementing multiple products of ServiceNow.


5. Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance


6. Implement Common Service Data Model (CSDM) best practices.


7. Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value


8. Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model


9. Provides technical guidance in platform development and platform- wide solutions


10. Ability to work in a consulting & advisory role with customer.


11. Assesses health (performance, manageability, usability, scalability, upgradability, and security)


12. Create detailed strategy that is aligned with the client's short- and long-term needs


13. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.


14. Ability to solve problems, troubleshoot, manage technical escalations.


15. Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices


16. Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform


17. Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.

Roles & Responsibilities

1. Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model


2. Provides technical guidance in platform development and platform- wide solutions


3. Ability to work in a consulting & advisory role with customer.


4. Assesses health (performance, manageability, usability, scalability, upgradability, and security)


5. Create detailed strategy that is aligned with the client's short- and long-term needs


6. Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends


7. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

Generic Managerial Skills, If any

1. Strong analytical and troubleshooting skills.


2. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.


3. Ability to work collaboratively ac ross security, IT, and risk teams.


4. Self-driven and adaptable to fast-paced environments.

TCS Employee Benefits Summary:


Discretionary Annual Incentive.


Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


Family Support: Maternal & Parental Leaves.


Insurance Options: Auto & Home Insurance, Identity Theft Protection.


Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


Time Off: Vacation, Time Off, Sick Leave & Holidays.


Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $150,000 - $200,000 a year