Lead Product Designer, Agentforce

Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. About Agentforce Agentforce is a complete AI system that enables enterprises to build and deploy autonomous AI agents that work alongside employees across any company business function. Unlike chatbots and copilots that require constant human engagement, Agentforce agents use advanced reasoning to make decisions and take action independently – resolving customer cases, qualifying leads, optimizing campaigns, and handling complex workflows around the clock. Built on the trusted Salesforce platform, Agentforce doesn’t just converse; it reasons, plans, and takes action. By grounding AI in the metadata and context of our Data Cloud, Agentforce delivers personalized experiences at scale and empowers humans to focus on high‑value work, redefining what is possible in the enterprise. The Role As a Lead UX Designer for Agentforce, you will be a key contributor shaping how agents connect with the people who matter most. You will collaborate with design and technical leaders to define how autonomous agents operate effectively and transparently within organizational contexts. Your work will include goal‑based agents that operate across multiple surfaces—within Salesforce, Slack, and external platforms—powering repeatable workflows in sales, service, and beyond. You’ll design for a platform by focusing on selected use cases and then scaling those patterns and behaviors to address diverse customer goals and contexts. You’ll work by making and using prototypes to explore possibilities, validate assumptions, and chart the path toward coherent, scalable agent experiences. Your contributions will help ensure agent behaviors and interactions scale across clouds, surfaces, and customer workflows, creating experiences that feel reliable, intentional, and valuable wherever they appear. At the center of this work are the people using these tools every day, and their needs, workflows, and goals are what ground every decision. What You’ll Do Define agent conversation and interaction patterns Shape the language, logic, and structure of how autonomous agents communicate with humans and each other across the Salesforce ecosystem. You’ll define the conversational frameworks, response patterns, and dialogue flows that span text and voice interactions, becoming the behavioral foundation for enterprise AI experiences that feel coherent, purposeful, and trustworthy at every touchpoint. Design for scale and coherence Craft interaction models and patterns that work across Salesforce, Slack, and the entire platform. You’ll solve for consistency and intentionality in systems that serve millions of users across diverse workflows. Prototype to learn and validate Use tools from Figma to AI‑driven environments to rapidly bring ideas to life, test assumptions, and chart the path forward. Your prototypes will demonstrate what’s possible and align teams around a shared vision. Build the future through vision and collaboration Guide teams from uncertainty to a shared north star through strong vision setting, storytelling, and principled design decisions. Partner with conversation designers, content designers, researchers, product managers, and engineers to create cohesive agent experiences, bringing diverse perspectives together around a common goal. Elevate the team and the craft Mentor designers, share knowledge, and contribute to a rich collaborative design culture. Your impact will be measured by how well the experiences you create meet and exceed customer needs. Required Qualifications Bachelor's or Master's degree in Human‑Computer Interaction, Interaction Design, UX Design, or equivalent experience. 8+ years of experience as a Product/UX Designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS. Success working collaboratively in matrixed organizations and partnering across design, product, engineering, and executive stakeholders. Experience leading projects end‑to‑end (timeline, scope, strategy). Experience designing consumer‑grade interfaces in enterprise or platform contexts. Experience designing dynamic AI‑driven experiences. Experience with and proficiency in conversation design. Ability to design for complex, data‑rich enterprise systems – solving for scale, not just single pages. Comfortable working across different levels of fidelity, from experience models and flows, through lo‑fi prototypes, to polished design comps and skilled in choosing when to use each. Proficiency in a variety of prototyping tools, ranging from Figma to AI‑driven environments like Claude Code, to accelerate design exploration, explore interactivity and demonstrate technical feasibility. Strong storytelling and influencing skills; able to align diverse teams around a shared vision. Experience leveraging user research and analytics to inform design decisions. Preferred (Love To Have) Experience designing AI‑driven interfaces across various modalities—such as conversational UIs, AI agents, or human‑in‑the‑loop systems, with understanding of LLM capabilities and limitations, and ability to craft interaction patterns that align the constraints of AI reasoning and response generation. Demonstrated ability to navigate high levels of ambiguity and fragmented landscapes. Expertise in design systems, accessibility, and design operations at scale. Technical Prototyping Fluency: Comfort reading and working with frontend code (HTML, CSS, JavaScript) to build functional prototypes using AI‑assisted development tools, enabling rapid testing of interaction concepts beyond static mockups. Who You Are You are a creative problem solver who draws inspiration from the people who use what you build, and experiments with new tools and methods to find the best solution. As a natural player‑coach, you thrive on balancing strategic design with hands‑on execution and lifting up those around you. You are passionate about crafting modern experiences that meet everyday expectations, making them enjoyable, intuitive, and ensuring they just work. At your core, you navigate technical constraints with the belief that great design turns complexity into clarity. Why Salesforce At Salesforce, design is central to how we innovate. You’ll be part of a collaborative UX culture defining the future of Agentforce, an AI platform that empowers every builder to create, evaluate, and evolve intelligent agents. Join us to tackle problems that don’t have answers yet and help Trailblazers everywhere build smarter, more human experiences. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 – $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr Salesforce