Collections Specialist

Job Description

Job Description

Job description:

WE ARE HIRING! | Join the Resort Recovery Solutions Team

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

• Make outbound and inbound phone calls to debtors
• Explain account details and negotiate settlements, payoffs, and payment plans
• Enter accurate notes and data from each call
• Prepare collection letter templates and send correspondence
• Leave voicemails and follow up consistently
• Email debtors and send the required documentation
• Process outgoing mail
• Maintain professionalism and positive communication at all times
• Other duties as assigned

Qualifications

• High school diploma or equivalent (Preferred)
• U.S. work authorization (Preferred)
• Basic computer skills
• Strong written and verbal communication skills
• Positive, empathetic, and professional attitude
• Ability to handle inbound and outbound calls
• Organizational skills with a high level of integrity and accuracy
• Strong customer service skills
• Self-starter capable of working independently and as part of a team
• Comfortable working in a call center environment
• Knowledge of FDCPA (Fair Debt Collection Practices Act)
• Bilingual (English/Spanish) a plus, but not required

If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!