Customer Service Officer

Customer Service Officer

Our client is a well-established global manufacturer known for delivering innovative products to customers across a variety of industrial markets. Their Apex location serves as a collaborative operations and technical hub where customer service, operations, and logistics teams work together to provide exceptional support and ensure a seamless customer experience. The company offers a stable environment, opportunities for long-term growth, and a culture centered around teamwork, accountability, and continuous improvement.

Our client is seeking an experienced Customer Service Representative to join their growing team. This individual will serve as the primary point of contact for an established customer base, overseeing the complete order process while delivering outstanding service throughout every stage of the customer journey.

This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys building lasting customer relationships, and can confidently manage complex situations with professionalism and urgency. The role requires strong communication skills, attention to detail, and a proactive approach to solving problems before they impact the customer.

Key Responsibilities

• Process and manage customer orders from receipt through shipment.
• Review orders for accuracy and coordinate with internal departments to ensure timely fulfillment.
• Communicate proactively with customers regarding order updates, shipping timelines, inventory availability, and service concerns.
• Build and maintain long-term relationships with customers while serving as their primary point of contact.
• Resolve customer concerns, complaints, and order discrepancies with professionalism and a solutions-focused approach.
• Coordinate with warehouse, logistics, and sales teams to ensure smooth order fulfillment.
• Maintain accurate customer records, pricing information, and account documentation.
• Process billing transactions, credits, and account adjustments.
• Generate reports related to orders, customer activity, and service performance.
• Collaborate with cross-functional teams to continuously improve the customer experience.

Qualifications

• 35 years of customer service, account management, or inside sales experience within a manufacturing or industrial environment.
• High school diploma or equivalent required.
• SAP experience is required.
• Proficiency with Microsoft Office and web-based business systems.
• Strong order entry and order management experience.
• Excellent communication and customer relationship skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Customer-focused with a proactive, solutions-oriented mindset.

Perks

• Stable direct hire opportunity with long-term career growth.
• Join a growing customer service team during an exciting period of expansion.
• Collaborative leadership and supportive team environment.
• Opportunity to make a direct impact on customer satisfaction while partnering across multiple departments.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.