Guest Service Agent
Hersha Hospitality Management
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Hersha Hospitality ManagementVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in San Mateo, CA vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeWork at officeImmediate startShift work
- ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...SuggestedWeekly payMinimum wageTemporary workLocal areaAll shiftsFlexible hours
Extended Stay America
Belmont, CA1 day ago $22.48 per hour
...Guest Services Agent A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you...SuggestedHourly payContract workLocal area- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
$790 per week
Already working and need a second income? This fits around the job you already have — evenings, weekends, whenever you have an hour. Focus Group Panel connects everyday people with paid market research: remote focus groups, product tests, and online surveys from brands ...SuggestedFull timeRemote workWeekend workAfternoon shift$20.96 - $24 per hour
...Rosewood Sand Hill Front Office Job Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Drive, park and retrieve guest vehicles as they arrive and depart from the hotel, courteously, safely and efficiently...Hourly paySeasonal workLocal areaImmediate start$40 per hour
...Guest Service Agent Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in...Local areaWorldwideNight shift$20.96 - $24 per hour
...keys to toggle section visibility OVERVIEW/BASIC FUNCTION: Transport guest luggage to/from guestrooms. Escortguests to rooms and inform guests of all hotel services and features. Drive, park and retrieve guest vehicles asthey arrive and depart from the...Hourly paySeasonal workLocal areaRosewood Hotel Group
Menlo Park, CA3 days ago- A leading automotive service provider in Belmont is seeking a Customer Service Valet to enhance customer experiences by driving them to and from their homes while their vehicles are serviced. You will be responsible for maintaining cleanliness in service areas, operating...
$300k - $350k
Job Description & Requirements San Francisco Concierge Medicine StartDate: ASAP Pay Rate: $300000.00 - $350000.00 A well-established, respected concierge medicine practice in San Francisco is seeking a qualified family medicine or internal medicine physician...Full timeImmediate start$500 per month
...dept. managers; providing stamps; making change). Coordinates services for residents and their family members (includes, but not... ...dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining...Full timePart timeLocal areaImmediate startShift workAtria Senior Living
San Mateo, CA2 days ago- Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly welcome and register guests, assist with checkout, and answer questions about the property and surrounding area. The role requires strong guest service skills, familiarity with POS systems, and the ability...
$29.8 per hour
...hour POSITION SUMMARY Respond promptly to requests from guests and other departments. Identify and report preventative or other... ...rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays,...Hourly payFull timeWork experience placementLocal areaRemote workShift workMarriott International Inc
Burlingame, CA3 days ago$500 per month
HousekeeperWe create communities where employees thrive in their work, helping our residents thrive in their homes.Atria Senior Living's family of brands has openings for individuals looking for a career with outstanding benefits, including:Paid holidays and PTOEmployees...Full timePart timeShift workAtria Senior Living
San Mateo, CA4 days ago- ...Complete on-the-spot cosmetic maintenance as part of daily room inspections.Be continually alert for the safety of all employees and guests, reporting any unsafe conditions to your immediate supervisor.The Model Qualifications:Previous hotel experience preferred.Be Bold....Immediate start
Radiate Hotels
Belmont, CA1 day ago - ...in North America, including 17 in California alone. Although each center is unique, they share the goal of providing programs and services that reinforce the life-affirming values and proud traditions we embrace.Overview of the Role: The Housekeeper will be responsible...Hourly payShift work
Peninsula Jewish Community Center
San Mateo, CA4 days ago $22.15 - $24.93 per hour
...Qualifications: Qualified applicants will preferably possess prior housekeeping experience in Hospitality, Healthcare, Environmental Services or Senior Living Environment Must be available to work weekends and holidays as needed Must possess a valid and current...Part timeWeekend workVi Living
Belmont, CA3 days ago$26.75 per hour
...welcoming environment? Join our dedicated housekeeping team as a Housekeeping Houseperson and be part of providing exceptional service to our guests. As a Housekeeping Houseperson, you will support our housekeeping department by assisting with various tasks such as...Flexible hoursDavidson Hospitality Group
Millbrae, CA2 days ago$26.75 per hour
...welcoming environment? Join our dedicated housekeeping team as a Housekeeping Houseperson and be part of providing exceptional service to our guests. As a Housekeeping Houseperson, you will support our housekeeping department by assisting with various tasks such as...Flexible hoursDavidson Hospitality | Management
Millbrae, CA1 day ago- ...Job DescriptionRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned... ...fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in...Work experience placementLocal areaShift work
Marriott International Inc
Burlingame, CA2 days ago - Housekeeper – Create Safe, Comfortable Homes for SeniorsAt Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.At Sunrise Senior Living, we champion...
Dignity Home Care Inc
San Mateo, CA1 day ago $26.75 per hour
...welcoming environment? Join our dedicated housekeeping team as a Housekeeping Houseperson and be part of providing exceptional service to our guests. As a Housekeeping Houseperson, you will support our housekeeping department by assisting with various tasks such as...Flexible hoursDavidson Hospitality | Management
Millbrae, CA2 days ago- Peninsula Jewish Community Center in Foster City, CA is seeking a Service Desk Representative to welcome members, check in guests, answer calls, and promote club services. This front-line role focuses on responsive customer service, assisting with retail purchases, and...
- Equinox is seeking energetic Front Desk Associates to join our San Mateo club. This role involves greeting members and guests, answering phones, handling inquiries, updating accounts, and supporting other departments to ensure a smooth operation. You should be friendly...Shift work
$21 per hour
...hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the... ...partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales,...Hourly payOTO Development
Belmont, CA4 days ago$39.52k - $54.08k
...shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position...Hourly payFull timeWork at officeAfternoon shift$21 per hour
...hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the... ...partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales,...Hourly payOTO Development
Belmont, CA2 days ago$25.75 per hour
...San Francisco Bay Area, offering exciting career opportunities for job applicants who are passionate about providing exceptional guest service in a dynamic hospitality environment. As part of the prestigious Westin brand, known for its commitment to wellness, innovation,...Flexible hoursWestin San Francisco Airport
Millbrae, CA4 days ago- A leading automotive service provider in Belmont is seeking a Service Greeter to ensure a smooth experience for service guests. Responsibilities include managing vehicle flow, greeting customers, and assisting in service lane operations. The ideal candidate must have a...Hourly payFull time
- ...coordinate requests, and support daily operations. You will manage guest communications, arrange transportation, and liaise with dining... ...teams to ensure a welcoming environment. The role emphasizes service excellence, clear communication, and teamwork, with flexible shifts...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches
- guest service San Mateo, CA
- guest services associate San Mateo, CA
- hotel guest service agent
- hotel concierge
- guest services representative
- seasonal guest services representative
- overnight guest service representative
- guest services agent winter seasonal
- guest service support expert
- director of guest services