Sales Administrative Support (Program Associate II)

Job Title

Based on our internal equity review process, the starting salary for this position will be $17.62. The current full hourly range for this position is $17.62 -$21.42.

Job Description

Join our outstanding rental and permits team! This is an in-person, administrative/office position based out of the Visitor Center within Point Defiance Park. The daily work consists mostly of phone and email correspondence with people looking to rent our facilities or hold events in our parks. Good candidates for this role are those who are detail oriented and have experience in customer service.

Work where you play! Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.

Perform a variety of duties and complexity for assigned division/department. In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

Essential Duties

• Provide routine work functions that align with industry deliverables.
• Assist in maintaining and updating files, graphics, inventory and/or database systems.
• Create, prepare and/or maintain a variety of records logs and/or files; locate materials and information in records and files. Prepare and distribute information as required.
• Respond to customer inquiries, receive and elevate complaints, and respond to requests for deliverables.
• Perform job duties on time and within standards to meet deadlines and operational objectives.
• Interprets and applies established policies and procedures where clear and ample precedent has been established.
• Implement division strategies to achieve stated goals.
• Provide specialized support to other department staff, assisting with technical and/or complex duties.

Minimum Qualifications

• At least 18 years of age.
• At least 2 years of related experience OR Associate's degree in related area required.
• Interns require enrollment in accredited 4-year college or university with academic standing as junior, senior or graduate student.
• High School Diploma or GED

Additional Information

HOURS/SCHEDULE:

• Up to 20-29 hours per week.
• Generally weekdays, with a few weekend or evening shifts required throughout the year.
• Some flexibility on days/shifts within team office hours.
• Monday and Tuesday availability required, with additional hours Wednesday - Friday.

COMPETENCY REQUIREMENTS:

• Demonstrate knowledge of assigned program area.
• Demonstrate knowledge of safety guidelines and practices.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Ability to navigate emergency situations.
• Work with diverse groups of people in a tactful, effective, and respectful manner.
• Establish and maintain effective working relationships with staff, the community and program participants.
• Follow instructions, both written and verbal.
• Ability to safely perform job tasks in a variety of park and non-park settings.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Operate a computer and other office equipment.
• Ability to communicate to conduct program and exchange information with district employees and customers.
• Bending, stretching, walking, sitting, and standing for extended periods.
• Ability to prepare written or typed recreational and leisure program material and monitor activities.
• Noise level is moderately loud.
• Ability to lift up to 25 pounds on occasion.
• Ability to navigate emergency situations, including performing CPR.

Parks Tacoma is an equal opportunity employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply. Parks Tacoma employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at View email address on click.appcast.io. Employment is subject to a national background check. This position is an at-will position with no written or implied contractual agreement.

Benefits

Enrollment in the the Public Employees' Retirement System (PERS) through the Washington State Department of Retirement Services (DRS) may be mandatory. Sick Leave: 1 hour earned for every 40 hours worked. Employee Assistance Program (EAP) SupportLinc provides emotional wellbeing and work-life balance resources to keep you at your best. Administered by CuraLinc Healthcare, the program offers guidance to help you address and resolve everyday issues at no cost to you or your family. Community Center Fitness Pass - All Parks Tacoma employees get a Staff Pass to use at our community centers. The All Center Pass allows access to all four centers Center at Norpoint, Eastside Community Center, People's Center and STAR Center. Note: THIS BENEFIT OVERVIEW IS FOR INFORMATION ONLY AND DOES NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED HEREIN MAY BE MODIFIED AND/OR REVOKED WITHOUT NOTICE.