Patient Services Representative

Job Description

Your experience matters

At, Highpoint- Gastroenterology and Liver Disease we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:


Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off


Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

And much more...

Job Summary:
Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

Essential Functions: Processes all insurance referrals and/or pre-certifications.


Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.


Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.


Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.


Greets visitors and communicates with patients and providers.


Checks patients in and completes the intake process to include insurance verification and updating demographic information.

Collects appropriate co-pays and communicates any financial liability to the patient.


Organizes and sets up appointments for some of the providers as needed. Follows up on special function needs.


Performs electronic chart pre-load process.


Also scans documents to the patient electronic chart.


Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Education: High school diploma or equivalent Required


Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) -


Preferred Minimum Work Experience: 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred


EEOC Statement:

Highpoint- Gastroenterology and Liver Disease is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.