Technical Support Specialist

We're hiring!

MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.

Key responsibilities

• Provide day-to-day L1/L2 technical support to end users
• Diagnose and resolve hardware, software and system-related issues
• Install, configure and maintain user devices (primarily macOS)
• Manage and follow up on tickets, ensuring proper prioritization and documentation
• Apply IT procedures and standards consistently
• Escalate issues in a clear and structured manner when required
• Support and guide users in their daily use of tools

Technical environment

• Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)
• Microsoft: Windows 11, Microsoft 365, Entra ID, Intune
• Identity: Okta (SAML, SCIM)
• Network: Cisco Meraki
• Scripting and automation: zsh/bash, PowerShell, basic API integrations

Profile

• 2 to 6 years of experience in IT support (L1/L2)
• Recent, hands-on experience with macOS is required
• Experience with an Apple MDM solution (Jamf preferred)
• Solid knowledge of Microsoft 365 and Entra ID administration
• Basic scripting skills (zsh, bash or PowerShell)
• Bachelor's degree in IT or equivalent experience
• Fluent in English, other languages, especially French are a plus.
• Ability to work on-site in Durham (North Carolina) twice per week

What we are looking for

• Strong service mindset and user focus
• Ability to work in a structured and process-driven environment
• Autonomy once guidelines are defined
• Clear and concise communication
• Reliability and consistency in execution

Nice to have

• Jamf certifications
• Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)
• Knowledge of Zero Trust and modern identity practices
• Experience with automation tools

What We Offer

• Salary range: 50k-80k per year
• 20 days of PTO
• Health Insurance
• Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding)
• Engagement multinational Life Sciences projects
• A tangible opportunity to shape MDT's methodologies, tools, and services

Location

Durham, North Carolina (Hybrid)

Start date

ASAP

Valid right to work in US required

Diversity & Inclusion

At MyData-TRUST, we are committed to creating an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality. xhyhwjd

If you are interested, feel free to apply or reach out for more information.