Customer Service Representative

Description For over 75 years, Terrazzo and Marble Supply Co. (T&M) has been one of the largest distributors of natural stone slab and tile, quartz surfacing, and a manufacturer of poured-in-place terrazzo and resinous flooring. As a 100% EMPLOYEE-OWNED company, we believe that the cornerstone of success is our employee-owners' teamwork and dedication. We are looking to add a Full-time Customer Service Representative to our growing team. This important role is responsible for providing customers with courteous customer service in person, over the phone, or over email; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. Duties and Responsibilities Answers phones, takes customer orders, coordinates pickups and shipments between customers and the warehouse. Provides timely resolution of customer complaints, concerns, and inquiries. Builds effective relationships and trust with customers and potential customers by listening to their needs and informing them about the products and services that are most appropriate to their situation. Responds effectively to customers' inquiries. Prepares quotes, reports, and correspondence as needed. Provides coverage for team members when they are not available. Performs other duties as assigned by supervisor. Requirements What you need to get the job done 1-2 years of Customer Service experience with handling difficult or emotional customer situations. Strong communication skills, both written and verbal. This role involves answering customer phone inquiries and replying to customers with detailed information. Proficient with order processing software and systems. Dependability and Reliability: Takes responsibility for own actions; Keeps commitments; Commits to scheduled work hours. Completes tasks on time or notifies the appropriate person with an alternate plan. Detail-oriented: able to review and audit work to ensure accuracy. Teamwork: Contributes to building a positive team spirit; Puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. What You'll Love About Us Great Company Culture: Ownership culture means investing in each other's success. Our guiding cultural principles are Passionate, Collaborative, Accountable, Trusted, Innovative, and Resilient. Work that Stays at Work: True work-life balance. Working hours are Monday through Friday, 7:30 am to 4:30 pm. Rest and Relaxation: Three weeks of Paid Time Off for a beginning year, growing to five weeks with longevity. Nine paid holidays and five paid early dismissals. Health Benefits: Medical with HSA (with company match) and FSA options, dental, vision, long-term disability, life insurance, and an employee assistance program. Prepare for the Future: 401(k) with company match, ESOP contributions, and employee financial education. #J-18808-Ljbffr