Marina Dock Attendant - North Coast Harbor

Marina Dock Attendant

The Marina Dock Attendant provides service to customers at the marina and handles the day-to-day dock store responsibilities. Serves the public with integrity to effectively and efficiently assist customers and represent the Park District in a professional manner.

Responsibilities include:

• Provide customer service and assistance for dock store purchases, including handling cash, credit and internal account processing.
• Meet customer needs by selling merchandise. Provide quality customer service and ensure accurate point of sale transactions.
• Accurately perform store opening and closing procedures.
• Perform daily removal of seaweed and other debris from the harbor water as needed.
• Adhere to Cleveland Metroparks Accounting Manual which provides policies and procedures for money/funds handling and deposits.
• Process Transient Dock requests and check in transient boaters via marina software, ensure proper vessel documentation is on file, help boaters tie up at the docks, assist visitors, etc.
• Pump out boat holding tanks using the pump-out cart.
• Pressure wash docks, stock and clean bathrooms, keep office/store tidy, empty trash receptacles, look for maintenance concerns and report them to management
• Complete sales via POS system
• Help customers with kayak/peddle boat rentals
  • Help launch/retrieve the kayaks
  • Ensure all waivers are signed
  • Instruct customers how to operate watercraft when necessary
  • Collect rental fee via store POS
  • Ensure PFDs are worn and all safety standards are adhered to
• Answer the office phone and provide exceptional guest focus
• Must be able to respond to any emergency situations that may occur in a calm and productive manner. Basic firefighting drills and training sessions will be completed on a regular basis.
• May require operating the fuel dock when reporting to the East 55th Street Marina location.
• Other duties as assigned or apparent.

Qualifications include:

• High School diploma or GED required, Marina experience preferred
• Must be age 18 or older
• Must possess and maintain a valid driver's license
• Strong customer service skills
• Boat knowledge (especially proper docking/tie up for power and sailboats) preferred
• Ability to work weekends, holidays, early mornings, and evenings
• Demonstrated experience with computers and/or point of sale equipment
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public
• Ability to speak and write clearly, concisely, and persuasively in English using correct grammar, spelling, and punctuation with ability to communicate one-on-one or in group settings
• Must be able to swim or be willing to wear a life vest at all times when working on docks and water's edge areas
• Ability to perform work with a high degree of accuracy and organization
• Ability to work cooperatively with others
• Ability to perform with considerable independence and initiative
• Ability/willingness to lift/carry up to 50 lbs.
• Excellent work ethic: reliability, responsibility and ability to work independently with little direct supervision
• Successfully passing a background check is required
• Ability to work outdoors in various weather conditions

Work Schedule: 24 - 40 hours per week; must be available to work weekends, holidays, early mornings and evenings

Work Location: This position may report to North Coast Harbor Marina or East 55th Street Marina depending on operational needs

Application Deadline: Open until filled