Branch Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail banking organization, you will be based in Hamilton, NJ at the Center City branch. Spanish preferred. Job Description Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni‑channel environment. Leads and influences the agenda of a broad range of eco‑system partners. Accountable for risk management and compliance in a complex business environment. Builds a high‑performing team through the attraction, onboarding, coaching and development of branch team members. Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading eco‑system partnerships. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement. Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. Qualifications 5+ years of related experience; at least 2 years of supervisory experience. Knowledge of branch banking services, sales management, digital awareness, effective communication, delegation, and managing multiple priorities. Competencies: Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management. Work Experience: Roles at this level typically do not require a university/college degree, but require related experience or product knowledge to accomplish primary duties. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education: No degree required. Certifications: No required certifications. Licenses: Ability to serve as a Notary Public in the applicable state. Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented. Profile: Spanish language proficiency preferred. Pay Transparency Base Salary: $90,750.00 – $151,250.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug coverage with a Health Savings Account feature, dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless required by law; 15 to 25 vacation days each year, depending on career level; and additional days for years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact. Call View phone number on click.appcast.io and say “Workday” for assistance. All information will be kept confidential and used only for reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and/or FINRA requirements. California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr