Sr. Salesforce Admin BSA (REMOTE)

Remote Business Systems Analyst

100% remote 6 month contract w/ potential to renew. Spectrum Health considerations for remote (out of state) work are determined both on a location and position basis. Out of state potential candidates will have to go through the remote request process prior to official FTE employment with Spectrum Health. Of the states that have been reviewed by Spectrum Health, at this point, the following states do not qualify for remote work: California, Connecticut, Massachusetts, Oregon, New Jersey, New York, Washington. State consideration is determined by the state that the agency staff is performing the work in.

Based upon user needs, and a sound understanding of applicable business or clinical systems and industry requirements, formulates and defines average to large project scopes and objectives. Devises or modifies procedures to solve problems, considering software applications capacity, resource availability, operating time and form of desired results. Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. Participates in project leadership by documenting scope and defining implementation procedures. Provides technical project management, often leading work on new implementations and upgrades of related systems, and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Staff members in this position are effective and self-sufficient in working within a diverse technology. Regularly provides guidance and training to less experienced Business Systems Analysts.

Essential Functions

• Aware of the implications of applying new/differing technology to the current business or clinical environment, utilizes research and analysis, along with an understanding of relevant business or clinical systems and industry requirements, to define medium-to large sized systems scopes and objectives, for developing new, or improving existing, information systems.
• Performs business analysis, working with users to define their needs and then documenting those requirements.
• Collaborates with others to troubleshoot issues with existing systems.
• Remains current with business or clinical requirements and needs, based upon future industry trends and changes, and understands the implications for existing technology.
• Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence.
• Formulates user stories and acceptance criteria
• Participates in all Agile Ceremonies and leads the backlog grooming session.

Qualifications

• Required: Bachelor's Degree or equivalent
• Preferred: Master's Degree or equivalent
• Required: 5 years of relevant experience in the field
• Preferred: 7 years of relevant experience including experience formulating and defining systems scopes and objectives
• Preferred: Experience in systems development lifecycle including, requirements gathering and design
• Preferred: Participant in multiple phases of an integrated system implementation
• Preferred: Background in health care, sciences or information systems
• Preferred: Knowledge of Salesforce concepts
• Demonstrated experience working in medium to large scale Salesforce implementations (Service, Sales and Marketing)
• Preferred: Salesforce Admin Certification
• Preferred: Agile and SAFe experience