Lead Field Service Technician

Lead Field Service Technician

Location: Imperial, PA (75% Travel)

Type: Full-Time

About the Opportunity

System One is seeking a Lead Field Service Technician to support a global industrial technology organization that provides specialized equipment and service solutions for heavy industry and training environments.

This role supports equipment service projects in two primary sectors:

• Fire training simulator systems used at airports, firefighting academies, and military bases

• Steel mill processing equipment used in heavy industrial manufacturing environments

The ideal candidate will serve as a technical leader in the field, ensuring work is completed to company standards while helping train and mentor service technicians.

Position Overview

The Lead Field Service Technician will act as a senior technical resource and field leader responsible for supporting equipment installation, maintenance, repair, and troubleshooting activities at customer sites nationwide.

This individual will serve as a right-hand technical leader, ensuring field work meets company standards while helping develop the field service team and maintaining strong customer relationships during onsite service activities.

Travel Expectations

This position requires approximately 75% travel throughout the United States.

Typical travel schedule includes:

• 1-2 trips per year: 1.5-2 weeks in duration

• 1-2 trips per year: 1-1.5 weeks in duration

• Remaining travel typically consists of Monday-Friday service trips or short regional trips (1-2 days)

Employees are home most weekends.

When not traveling, work will be performed at the Imperial, PA workshop.

Key Responsibilities

• Perform planned maintenance, troubleshooting, repair, and installation of industrial equipment at customer sites

• Lead and supervise field service crews while ensuring work meets company standards

• Train and mentor technicians on service procedures and best practices

• Prepare tools, materials, and documentation required for field service visits

• Interpret electrical schematics, wiring diagrams, and mechanical drawings

• Perform electrical and mechanical troubleshooting on industrial systems

• Serve as the primary customer liaison onsite, explaining repair work, equipment issues, and maintenance requirements

• Complete service reports, time reports, and customer acceptance documentation

• Respond to planned and emergency service calls

• Ensure all work is performed safely and professionally

Required Qualifications

• Minimum 5+ years of experience in an industrial maintenance or field service environment

• Experience leading crews or supervising field technicians

• Strong mechanical and electrical troubleshooting experience

• Ability to read and interpret electrical schematics and mechanical drawings

• Proven ability to work independently in field environments

• Experience traveling professionally for service work nationwide

• Valid driver's license

• Ability to access secure facilities such as airports, military bases, and industrial sites

• Ability to travel via air and vehicle for extended periods

Preferred Experience

• Maintenance or service work on industrial or production machinery

• Experience in steel mill environments

• Experience with public safety or fire training equipment

• Background as an:

• Automation Technician

• Industrial Electrician

• Industrial Mechanic

• Field Service Technician

• Experience with industrial gas systems is a strong plus

• Customer-facing field service experience

About System One

System One, along with its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., delivers specialized workforce solutions and outsourced services across North America. We connect skilled professionals with leading organizations across engineering, energy, manufacturing, construction, and technology industries.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.