Office Manager

Office Manager

We're looking for an energetic, organized, and customer-focused professional who thrives on creating exceptional experiences. As the first point of contact for our customers, you'll be the face of Anthony Leonard Roofinghelping homeowners feel welcomed, informed, and confident throughout their roofing journey. This role extends beyond traditional office management, offering opportunities to build lasting customer relationships, support local marketing efforts, and grow professionally as our company continues to expand. If you're someone who enjoys helping people, takes initiative, and is excited to learn and grow, we'd love to have you on our team.

Key Responsibilities:

• Appointment Scheduling: Manage appointment calendars for staff ensuring smooth scheduling and follow-ups.
• Front Desk Management: Oversee all aspects of front desk operations, including answering phone calls, managing email inquiries, and directing guests to appropriate departments or personnel.
• Administrative Support: Provide general administrative support, including filing, data entry, and document management.
• Guest Relations: Greet and assist visitors, clients, and employees, ensuring a positive experience. Look for opportunities to improve the customer experience and strengthen our local brand presence.
• Requests: Orders sample tiles, shingles metal and other materials to be delivered to customers for evaluations.
• Brand Ambassador: Serve as a positive ambassador for Anthony Leonard Roofing by answering customer concerns and building strong relationships in the community.
• Team Collaboration: Coordinate with other departments, such as HR, facilities, and IT, to ensure front desk operations align with broader organizational needs.
• Performance Reporting: Track front desk metrics and assist in preparing reports on operations and service performance.
• Invoicing: Submit invoicing in a timely manner once the project is completed.
• Marketing: Learn and assist with social media, online reviews, referral programs, and other local marketing efforts.
• Growth: Take initiative in learning new skills and growing into additional responsibilities, including marketing, customer engagement, and business operations as the company continues to grow.

Qualifications:

• Education: High school diploma or equivalent; Associates degree or higher preferred.
• Experience: Previous experience in a front desk, receptionist, or administrative support role is a plus.

• Skills:
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Ability to handle sensitive information with discretion and professionalism.
• Attributes:
• Friendly, professional, and customer-focused demeanor.
• Positive, outgoing personality with a passion for helping people.
• Strong attention to detail and excellent problem-solving skills.
• Self-motivated and eager to learn new skills.
• Interested in growing professionally, including opportunities in marketing, customer experience, and business operations.
• Takes ownership of responsibilities and enjoys being part of a collaborative, growing team.

Work Environment:

This position is based at Englewood Florida, and the typical work schedule is 8am - 5pm with one hour of lunch daily. Occasional overtime may be required, depending on office or event needs.