Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
At State Farm, we believe this career is about more than insurance - it's about helping people protect what matters most and making a meaningful difference in their lives. I've built my agency around trust, relationships, and serving the Schenectady community with compassion and integrity.

One experience early in my career reinforced the importance of this work. A young customer purchased his first auto insurance policy and decided to add a small life insurance policy. Tragically, he passed away just days later, but the protection he put in place helped support his family during an incredibly difficult time. That experience continues to inspire our agency's mission of helping people prepare for the unexpected and make informed decisions about their future.

Our office is built on genuine care, for our customers and for each other. We strive to create a supportive, professional environment where team members can grow, develop their skills, and build rewarding careers while making a positive impact in the community.

We’re looking for individuals who are motivated, relationship-focused, and passionate about helping others. If you enjoy connecting with people, solving problems, and being part of a team that values purpose, growth, and service, you may be a great fit for our agency. We believe the work we do matters, and we're looking for team members who want to be part of something meaningful.

ROLE DESCRIPTION:
Shirley Martinez - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.