Client Success Manager - Digital Solutions (Pharma)

THE TEAM YOU WILL BE JOININGA growing organization operating at the intersection of pharmaceutical marketing, digital media, events, and data and insightsA client success function responsible for post-sale relationships, contract implementation, account health, retention, and expansionA collaborative commercial team partnering closely with sales, production, technology, marketing, and solutions teamsA team building scalable processes, automated workflows, and consistent standards around client experience and delivery quality WHAT THEY OFFER YOUThe opportunity to help build and shape a growing client success functionHigh visibility across the business and close partnership with commercial and delivery leadersA culture centered on learning, accountability, proactive problem-solving, and client delightThe chance to work across a broader ecosystem of digital content, events, and data and insights solutions over timeMeaningful ownership of client relationships, account health, retention, and expansion opportunities WHERE IT IS LOCATEDFully remote opportunity within the United States, with Eastern and Central time zones strongly preferred.Occasional travel may be required WHAT YOU WILL DOServe as a primary post-sale point of contact, partnering with the sales team to deliver an exceptional client experienceLead client and internal kickoff meetings, translate signed contracts into project plans, and coordinate execution across production teamsMonitor campaigns and workflows in monday.com to support on-time, on-budget, and accurate deliveryTrack account health, identify delivery or relationship risks early, and escalate issues without hesitationReview campaign performance, interpret digital media metrics, and turn reporting into clear, actionable client insightsPartner with marketing and delivery teams to identify and recommend campaign optimizationsMaintain strong quality assurance standards, including careful management of client assets and awareness of pharmaceutical marketing compliance requirementsIdentify renewal, upsell, and cross-sell opportunities that increase retention and expand relationships across product lines HOW YOU ARE QUALIFIED5+ years of relevant experience, with demonstrated success in a fast-paced client success, account management, or related roleRequired experience supporting custom digital solutions for pharmaceutical clients, with the ability to understand digital products and communicate credibly with pharma stakeholdersWorking knowledge of pharmaceutical marketing review and compliance processesStrong understanding of digital media metrics and the ability to translate campaign data into meaningful insights and recommendationsExperience using a CRM and project management platform; familiarity with Salesforce and monday.com is preferred, with the aptitude to learn new systems quicklyStrong project management, communication, attention to detail, and quality assurance skillsA proactive, high-energy, accountable approach with the confidence to surface risks early and protect the client relationshipReference: 69749