AV Technician & Helpdesk Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a AV Technician & Helpdesk Support based in United States. This role combines hands-on audiovisual expertise with remote technical support to ensure seamless experiences across live events and digital environments. The ideal candidate will support conference technology operations, assist users with technical challenges, and help maintain reliable systems. You will work across multiple technologies, balancing onsite event support with remote helpdesk responsibilities. This position offers exposure to dynamic event settings, cross-functional collaboration, and diverse technical environments. The role is suited for a proactive technology professional who enjoys problem-solving and delivering excellent user experiences. With regular travel opportunities and a remote-first structure, this position provides flexibility and variety. You will play a key role in ensuring smooth operations for both internal teams and event participants. Accountabilities Set up, test, operate, and troubleshoot audiovisual equipment during live events and conferences. Provide onsite technical assistance and ensure smooth AV execution throughout events. Deliver professional customer service and technical guidance to clients, speakers, and internal teams. Provide remote helpdesk support, assisting users with technical issues, software installations, updates, and troubleshooting. Support onboarding processes by providing technical orientations and guidance to new users. Manage user support activities related to digital platforms, including Salesforce Experience Cloud configuration, user management, and troubleshooting. Communicate clearly with stakeholders to diagnose issues and deliver effective solutions. Stay updated on helpdesk practices, internal tools, and evolving technology solutions. Travel approximately once per month to support onsite events. Requirements The successful candidate will combine technical knowledge, strong communication skills, and a customer-focused mindset. This role requires someone comfortable working independently, adapting quickly, and supporting users in both virtual and in-person environments. Proven experience as an AV Technician, Helpdesk Support Specialist, or in a similar technical support role. High school diploma or GED required; a degree in a related field is preferred. Advanced English proficiency, both written and verbal. Strong interpersonal, communication, and client-facing skills. Demonstrated ability to provide excellent customer service with professionalism. Experience troubleshooting software, hardware, and user access issues. Familiarity with Salesforce Experience Cloud, including site configuration, user management, and troubleshooting. Strong organizational skills and ability to manage time effectively. Ability to work independently in a fast-paced, changing environment. Willingness and ability to travel approximately once per month. Valid U.S. entry visa required. Benefits The role offers a flexible work environment with opportunities to support impactful events while developing technical and customer service expertise. Fully remote work environment with occasional travel for onsite conferences. Competitive monthly salary of $1,000–$1,200 USD. Travel expenses fully covered for onsite events, including flights, hotels, and meals. Paid Time Off available after 90 days, including vacation days, sick leave, and compensatory time. Wellness and wellbeing day, floating holiday, and religious observance day annually. Jury duty pay and paid time off for voting. Paid federal holidays, including early release the day before. Summer Fridays. Opportunity to work in a collaborative environment focused on innovation, initiative, and professional growth. #J-18808-Ljbffr Jobgether