Average salary: $60,102 /yearly
More stats ...Agency Empire State Development, NYS
Title Helpdesk Services Specialist
Occupational Category Other Professional Careers
Salary Grade NS
Bargaining Unit APSU-Agency Police Services Unit (PBAofNYS)
Salary Range From $55000 to $60000 Annually
Employment...
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Permanent employment
Full time
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Lyra Technology Group is looking for a talented Support Associate for one of their operating companies, Altourage.
A bit about Lyra
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently...
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...Job Description
Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems...
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Work experience placement
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$60k - $80k
Kforce has a client in NYC that is seeking an IT Helpdesk Support.
Responsibilities:
* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
* The IT Helpdesk Support will respond to queries either...
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Contract work
...to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In...
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Full time
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3 days per week
Hi people,
I am so glad to invite you all who are under Green card, US citizenship, H4 EAD , W2 permanent , and L2 visa .
I am here to provide Job placements in both IT and Non-IT sectors
with excellent packages within a less time process
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Full time
...work well under pressure and capable of prioritizing assignments.
WORK PERFORMED:
Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.
Maintain helpdesk coverage; user follow-ups; and managing daily tickets...
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SYSTEMS SUPPORT ENGINEER New York, New York, United States
We are seeking a systems support engineer (SSE) who will serve as the primary provider of IT support to users throughout our global enterprise. In this dynamic position, you will be exposed to multiple IT disciplines...
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...Job Description
Job Description IT company seeks an IT Helpdesk Tier 1.
This position assesses and troubleshoots computer support problems and resolves users’ problems. We
are looking for self-motivated, team-oriented, and highly organized individuals.
In...
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Flexible hours
Hi
We are looking for our esteemed client services where they were looking for IT SUPPORT SPECIALIST to support the team with one experience of hardware desktop knowledge to resolve trouble shooting services Our I.T. support training offers FREE OF COST training in hardware...
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...Monitor and intake requests for Steinhardt Technology Services (STS) Helpdesk queue, a high-volume inbound call center. Designate STS resources to meet the needs of the NYU Steinhardt community, including initial request triage, Knowledge Base article maintenance, customer...
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...Helpdesk Operations Administrator
US-NY-New York
Job ID: 2024-13209
Type: Steinhardt School of Culture, Education, and Human Development (ED1084)
# of Openings: 1
Category: Business/Professional Administrative
New York...
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...Global Helpdesk Analyst
Overview:
Cantor is looking for Global Helpdesk Analyst to become part of our US team in our NYC downtown office. Become part of an exciting, growing & fast-paced IT helpdesk team with great career progression opportunities...
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Temporary work
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Shift work
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Rotating shift
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...Overview
The TouroOne Helpdesk Manager will supervise a team which provides support to end users on a variety of issues. Responsible for identifying, researching, and working to resolve IT/technical as well as finance, human resources and student services related issues...
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Flexible hours
All shifts
...and software service administration
Deploying and supporting software for end-users
Responding to support requests in the IT Helpdesk, both in person and via ticketing system
Managing inventory for hardware and software
Collaborating with points of escalation...
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...and customer service skills
Ability to handle a high-pressure environment
Ability to prioritize urgent requests and multitask
Helpdesk experience preferred
Experience working in a document management platform strongly preferred - proficient in Asite is a plus...
Permanent employment
Immediate start
...Complete other duties as assigned ?????
Help Desk Support
When required, assist the IT Team with troubleshooting various day-to-day helpdesk issues that may arise.
Monitor and patch updates for all the organizations devices
Troubleshoot networking and operating...
Local area
3 days per week
...phone and tablet).
- Ability to troubleshoot user issues and provide training to staff
- ServiceNow Ticket Administration.
- Helpdesk support experience.
- Familiarity with client/server technologies, SQL relational databases, SQL Reporting, SQL Queries, and...
Holiday work
Permanent employment
Full time
Shift work
Night shift
Weekend work
About the job IT Specialist
Job Summary:
We are seeking a highly motivated and customer-focused Level 2 Helpdesk Support Specialist to join our Technology Services team. The ideal candidate will have excellent people and communication skills and a strong technical...
Remote job
Worldwide
...IT Manager, oversee network access, storage, hardware set up, and software installation.
7. Lead User Support:
Oversee the IT-Helpdesk in providing troubleshooting, user manuals, and IT issue guidance. Investigate and resolve complex matters with the IT vendor when...
Permanent employment
Work experience placement
...troubleshoot wireless infrastructures and ensure optimal user experience.
Available during evenings and weekends to both end users and HelpDesk personnel experiencing specific mobility related challenges with their devices or service providers.
Deploy enterprise...
Full time
Work experience placement
Remote job
Weekend work
Afternoon shift
Monday to Friday
...since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy...
Work from home
...25 per week.
In-depth classes include:
- Application Development & Support
- Business Fundamentals
- Customer Success
- Helpdesk/Desktop Support
- Investment Operations
- Banking & Customer Success
Get the skills and opportunity you need to launch your...
Permanent employment
Internship
Monday to Friday
...Participates in the evaluation, piloting, testing and launch of new hardware, software and apps
Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually
Proposes process improvements
Create Help Desk/desktop communications,...
Work experience placement
Remote job
...Partner Support Specialist is an individual contributor role seated in our NYC Operations Control Center (OCC), is a partner-facing helpdesk role responsible for driving best-in-class partner support after the commissioning of a Micro Fulfillment Center solution (MFC)....
Contract work
Flexible hours
Shift work
...as iManage, Carpe Diem, Aderant and the Microsoft Office Suite.
Provide 2nd level support for software escalations from the helpdesk.
Provide 2nd level support for remote access calls escalated from the help desk (Citrix and VPN).
Assess software compatibility...
Work experience placement
Remote job
...with the Desktop team to troubleshoot users issues and facilitate the transfer of resolution information to the other members of the HelpDesk.
Will at times take direction from the members of the Desktop Engineering team to address and resolve more complex issues...
Holiday work
Immediate start
Remote job
Flexible hours
Shift work
Night shift
Weekend work
Monday to Friday
...mixture of IT-related certifications or relevant experience
* 2+ years experience in a progressively responsible technical support or helpdesk role
* Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions...
Remote job
...computing environment and recommend and implement corrective solutions.
Requirements:
~2 to 5 years of Hardware / Desktop / Helpdesk Experience providing Level 1 & 2 Support.
~ Experience with Windows Environment
~ Experience with ServiceNow (Asset Management...
Contract work
...well as our 3rd level support groups via positive hand-over
Perform basic hardware, workstation and printer repairs
Answer helpdesk phone calls promptly
Check and respond to Email requests and / or notifications
Check and respond to Voice mail notifications...
Remote job
Shift work
Night shift
Weekend work
Afternoon shift