Service Manager - HVAC

Job Description

Job Description

Palmer Group is partnering with an established family-owned heating and cooling provider in the Iowa City area for Service Manager . The Service Manager is responsible for leading and overseeing service operations, ensuring exceptional customer experiences, supporting and developing field technicians, and maintaining high standards of quality, safety, and operational efficiency. This role serves as a technical resource, coach, and leader for the service team while collaborating with dispatch, installation, and management teams to drive department performance and customer satisfaction. Apply today!

Work Model:

• On-Site

What You Will Do:

• Oversee the day-to-day operations of the service department to ensure high levels of customer satisfaction, productivity, and quality
• Lead, train, and support service team members through coaching, performance management, and professional development initiatives
• Act as the primary point of escalation for complex service issues, customer concerns, and operational challenges
• Coordinate with internal teams to improve scheduling, resource utilization, and overall service delivery
• Promote a culture of safety, accountability, continuous improvement, and operational excellence

What You Will Need to Be Successful:

• Minimum of 3 years of leadership, management, or customer service experience within a service-related industry, or an equivalent combination of education and experience
• Strong technical troubleshooting skills and the ability to diagnose and resolve complex service issues
• Ability to read and interpret wiring diagrams, blueprints, and technical documentation
• Demonstrated leadership, organizational, and customer service skills, with the ability to coach and develop team members
• Proficiency with service management software and standard computer applications

Benefits Overview:

• Health, dental, and vision insurance
• 401k
• PTO

Interested and qualified candidates can contact Matt Moore at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.

#ZR

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.