Remote Project Manager - Workforce Development

Job Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions. The successful candidate will have an active PMP certification and have significant workforce development, TANF and SNAP experience. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables. Project Management: Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan Oversight and management of the day-to-day operational aspects of one or more projects Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns Coordinate delivery of development and production releases that meet quality assurance standards Assist technical team in specifying design and development tasks Assist quality assurance team in creating test plans and testing efforts Effectively apply project management methodology and enforce project standards Ensure project documents are complete, current, and stored appropriately Keep the client and project team well informed of project status, issues and issue mitigation strategies Effectively communicate relevant project information to superiors Possess a general understanding of application programming, database and system design Ability to analyze system requirements relative to the base software functionality and configuration Write software requirements based upon analysis of clients needs MS SQL server and query knowledge Manage the process of innovative change effectively Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements Coordinate client training with training staff and assist where necessary Prepare and deliver training updates via webinars Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida Client Management: Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone Manage day-to-day client interaction, and investigate and answer client questions Set and manage client expectations Continually seek opportunities to increase customer satisfaction and deepen client relationships Must have an active PMP certification and have significant Workforce Development, TANF and SNAP experience. Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project Knowledge of relational databases and basic SQL query techniques Experience interfacing with customers, internal managers and staff Strong interpersonal and relationship management skills Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements Ability to prepare presentations and conduct training sessions at the annual User’s Conference Knowledge of the software development life cycle Bachelor’s Degree in business or related field, or equivalent experience PMP, SCM, CAPM certification, or formal project management training