Junior Account Manager

Junior Account Manager

Boston, MA

As a member of the Strategic Account Management team, the Junior Account Manager provides operational and administrative support across B-Stock's enterprise Mobile and General Merchandise seller accounts. This role focuses on accurate and timely execution across marketplace setup and maintenance, reporting, listing and lotting support, buyer communications, and cross-functional coordination.

The Junior Account Manager will initially work primarily to support Account Managers and help ensure client needs and internal action items are completed accurately and on time. As this individual develops their account knowledge and capabilities, they will have opportunities to participate more directly in client conversations and grow toward greater account ownership. This individual will work in a hybrid function at our Boston office location 2-3 days per week.

Support Account Managers with the day-to-day operational and administrative needs of assigned enterprise accounts.

Coordinate listing, lotting, and third-party marketplace workflows — including warehouse setup — ensuring marketplace and inventory information is complete, accurate, and entered on time, in partnership with Product and other internal stakeholders.

Prepare client recaps, account updates, ad hoc reports, and other client-ready materials.

Review marketplace data and reporting to identify issues, patterns, and basic trends, and clearly communicate relevant findings.

Assist with buyer communications and dispute-related matters in partnership with Client Services/Mediation.

Track client requests, internal action items, deadlines, and follow-ups, working cross-functionally with Product, Operations, Client Services/Mediation, and other internal teams to resolve issues and support client needs.

Develop an understanding of each assigned client's business, marketplace, inventory, and operational requirements.

Execute recurring and one-time projects that benefit clients, buyers, and internal stakeholders.

Participate in client communications as appropriate, with the opportunity to take on greater client-facing responsibility and account ownership over time.

Perform other duties and responsibilities as assigned to support the Account Management team.

1+ years of experience in account support, operations, customer service, or sales.

Proficiency with Microsoft Office and Google Workspace applications, including spreadsheets, documents, and presentations.

Strong written and verbal communication skills, with the ability to communicate effectively with internal teams and external contacts.

Effective organization, time management, and prioritization skills in a deadline-driven environment.

Strong attention to detail and a commitment to completing work accurately.

Comfort managing detailed, recurring operational responsibilities while balancing ad hoc requests and projects.

Ability to review data and reports, identify relevant information, and communicate findings clearly.

Self-motivated and able to work independently while collaborating effectively as part of a team.

Strong problem-solving skills and sound judgment when identifying issues, coordinating next steps, and escalating concerns.

Ability and willingness to learn new systems, processes, industries, and client requirements.

Experience with Salesforce or a similar customer relationship management platform.

Experience with reporting or data-visualization tools such as Tableau or Metabase.

Experience supporting enterprise clients, account teams, or cross-functional operational processes.

Experience preparing reports, client recaps, presentations, or other business communications.

Familiarity with recommerce, e-commerce, online marketplaces, mobile devices, or general merchandise.

The pay rate for this role will range between $27.88 to $33.65, per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

Competitive compensation packages, including bonus and options

Medical, Dental, and Vision benefits

Paid Time Off, telecommuting, and matching 401(K)

Support for continuing education

Team offsites, social events, and extracurricular activities are a staple

Snacks, drinks, and the occasional box of donuts

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

Make Each Dollar Count Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.

Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.