Housekeeping

Job Description

Job Description

Why join our team:

An outstanding opportunity exists to join the high performing team of dedicated ladies and gentleman who operate one of the country's finest private clubs. Rolling Rock Club has a national reputation for outstanding hospitality, picturesque surroundings and a unique range of sporting amenities from golf, swimming and tennis to boasted stocked trout streams, duck ponds, game birds and shooting ranges.

Founded in 1917, Rolling Rock's premier private club is located in historic Ligonier, Pennsylvania approximately 50 minutes from downtown Pittsburgh. The Club is nestled between the Chestnut Ridge and Laurel Mountain Valley ranges at the far west end of the Appalachian Mountains. Organized as an English gentleman's sports club, land conservatory and wildlife sanctuary the surrounding landscape is truly one of the most beautiful and serene parcels in the Eastern region of the United States.

The Mission:

The mission of the Club is to preserve legacy and to ensure that its members always maintain the highest standards of stewardship towards the buildings, land and environment while respecting the employees and supporting the neighboring communities.

The Vision:

To be a special place providing gracious and genteel hospitality for the enjoyment of a proper country life; in the clubhouse, in the fields and on the stream; with a membership that embraces this experience and values and respects club traditions.

Team Member Benefits:

Team Member Appreciation:

• Health and Wellness initiatives
• Staff housing (subject to availability)
• Hot team member meals daily
• Golf Pro Shop and Orvis endorsed Fly Fishing shop discount
• Golf privileges on most Monday
• Employee appreciation events
• Annual team member family events
• Complimentary uniforms and uniform reimbursement

Work/Life Balance:

• Paid time off begins accruing your first day
• Paid vacation, holidays and personal days
• Flexible schedule

Medical & Insurance:

• Medical, dental and vision insurance
• Life insurance

Planning for the future:

• Competitive wages
• 401(k) retirement plan
• Employee education allowance
• Team member referral bonuses

Pre-Employment Process:

Offers of employment are contingent upon applicants consenting to, and successfully passing, a pre-employment screening, which includes a background check and drug test.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origan, Veteran, or disability status.

Housekeeping Summary:

The Housekeeper is responsible for a wide rang of tasks related to maintaining the cleanliness and organization of all areas within and around the Clubhouse. This includes guest rooms, common areas, member and employee spaces, and specialty areas. The role involves performing various cleaning activities, monitoring inventory, and communicating maintenance issues, while adhering to sanitization policies. Housekeepers must also provide excellent member service, assist during dinner service, and maintain a professional demeanor, upholding the Club's customs and traditions. Regular attendance and teamwork are essential to this role.

Essential Functions:

• Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and making beds.
• Maintain cleanliness and replenish items as needed in all guestroom buildings in and around the Clubhouse.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Knowledge to be cross trained within the Laundry department.
• Attends line ups daily and follows direction from immediate supervisors.
• Understands the procedures for a check out, turndown service and a change stay when cleaning member rooms.
• Responsible for overseeing and maintaining the cleanliness of all member areas in and around the Clubhouse including but not limited to, the log bar, all locker rooms, card room, meeting rooms, dining rooms, shooting lodge, etc.
• Cleans employee housing as assigned.
• Ensure all housekeeping closets are stocked and consistently replenished as needed.
• Keep stairwells of main Clubhouse clean.
• Does thorough walkthroughs of Clubhouse locker rooms to clean and replenish dry goods as necessary.
• Provide inventory of housekeeping items in linen closets to supervisors weekly.
• Communicate any items that fall below designated PAR levels.
• Refresh toiletries when required in member rooms.
• Stocks all room amenities when required in member rooms.
• Complete all items on the daily checklist and submit to the Executive Housekeeper/Director of Rooms.
• Communicate maintenance issues or repair of items related to guestrooms and public areas to the housekeeping supervisor.
• Must follow all disinfecting and sanitization policies.
• Must be able to safely utilize Club golf carts around property.
• Ability to clear tables during cocktail hour and assist with member requests as needed.
• Be anticipatory of member needs and respond to member inquiries in a timely and professional manner.
• Must maintain professional etiquette with all Club members and other team members.
• Maintain professional appearance and conduct always exhibiting a respectful and courteous demeanor.
• Respects the Club's customs and traditions and works to preserve Rolling Rock Club as a "Quiet Country English Manor".
• Perform other incidental and related duties as may be required and assigned.
• Maintains regular, consistent and reliable attendance.

Qualifications:

Required:

• Following guidance and direction from senior management effectively, efficiently, and appropriately.
• Must be able to work weekends and have a flexible work schedule.
• Good communication skills
• A friendly and welcoming demeanor.
• Must be well-groomed and well-presented with no visible tattoos or body piercings.

Skills:

• Ability to follow detailed instructions and complete tasks in a timely manner
• Ability to work independently, as well as in a close team environment
• Ability to use standard housekeeping equipment, which include, but not limited to, a linen cart, vacuum, mop, broom and various chemicals for cleaning
• Interpersonal communication skills both verbal and written
• Ability to cross-train across multiple departments and assist when needed
• Ability to complete assigned work in a timely manner
• Ability to multi-task
• Ability to speak using a clear and professional language

Physical Demands:

• Ability to lift 50 lbs.
• Ability to stand for long periods of time (8-10 hours consistently).
• Ability to move independently around the Clubhouse
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing.
• Availability and understanding that the position often requires hours in excess of a standard workweek (40-50 hours).