Back of House Shift Leader

Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience. Back of House Shift Leader - Be the Pulse of the Kitchen At Chick-fil-A Kennewick, we know that great service starts behind the scenes. As a Back of House (BOH) Shift Leader you’ll guide our kitchen team through each shift with clarity, care, and confidence. You’ll be responsible for leading the team in real time — ensuring top‑tier food quality, clean and safe operations, and a positive, encouraging atmosphere. This is a hands‑on leadership role for someone ready to coach, support, and keep the kitchen running smoothly. If you’re looking for a growth‑minded team that values leadership and integrity — we’d love to meet you. What You’ll Be Doing: Shift Leadership & Team Development Lead and supervise the kitchen team throughout each shift. Delegate tasks effectively and manage workflow for efficiency. Offer real‑time coaching, direction, and feedback to help team members succeed. Address performance issues with care and professionalism. Promote a positive, team‑oriented culture where everyone feels valued. Identify and encourage future leaders within the team. Operational Excellence Ensure every food item meets Chick‑fil‑A’s quality and presentation standards. Oversee kitchen safety, sanitation, and cleanliness throughout the shift. Be hands‑on and knowledgeable in all kitchen stations (breading, prep, fryers, dishwashing). Support inventory checks and report any supply issues or equipment concerns. Collaborate with Front of House Shift Leaders to maintain smooth, timely service. Guest Experience Support Ensure quick, accurate, and safe food preparation during all meal periods. Help minimize guest wait times through efficient kitchen operations. Support the team in resolving any food‑related guest concerns. Encourage a sense of purpose and pride in preparing food that brings joy. Financial Stewardship Minimize waste through smart prep levels and portioning. Implement efficient practices that maintain quality and speed. Identify small improvements that can make a big impact on operations and costs. Ensure proper use and maintenance of equipment to prevent unnecessary expenses. Qualifications & Skills: Previous leadership experience in a fast‑paced kitchen or quick‑service restaurant preferred. Strong knowledge of food prep, kitchen flow, and safety standards. Clear communicator who can coach, correct, and encourage effectively. Dependable, team‑first mindset with a passion for helping others succeed. Positive, servant‑hearted, and calm under pressure. Excellent problem‑solving and multitasking skills. Bilingual (English/Spanish) is a strong plus! Availability Requirements: Must be available to work peak hours, including early mornings, evenings, or Saturdays. Flexible scheduling is available, but team needs may vary week to week. Our Benefits Include: Competitive pay Scholarship opportunities Team parties and outings Flexible scheduling Closed on Sundays! A fun and positive work environment where you can influence others Learn directly from an experienced Operator and leadership team Intentional growth and development to help you reach your professional goals Opportunities for advancement as we grow Paid time off Health insurance Employee discount Paid training At Chick‑fil‑A Kennewick, we’re building more than just a team — we’re building leaders. If you’re ready to take the next step in your career and lead with purpose, we invite you to apply today. Working at a Chick‑fil‑A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr