Client Care Specialist

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Pay Rate: $19-$22/hr. Work Hours: Training is Mon‑Fri 8:30am‑5pm. Schedule will be Sun, Mon, Wed, Thurs, Fri 8:30am‑5pm. Location: Final Gift Pet Memorial, 207 Christian St, Oxford, CT 06478. Job Overview The Client Care Specialist reports to the Care Center Manager and is responsible for delivering professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. Duties & Responsibilities Ensure excellent customer service, interacting via telephone, email, and in‑person. Build rapport and assist customers with product orders. Interact and provide information in response to inquiries about products and services. Determine client needs, offering possible solutions or follow‑up as needed. Coordinate client service requests to ensure delivery meets client expectations. Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services. Ensure best‑practice processes and procedures on all administrative and operational activities within the department. Perform any other duties as assigned. Education, Training & Qualifications Post‑secondary degree or diploma in a related field. One year experience working within a customer service environment involving client care. A high level of integrity, ethics, and compassion for the care of the deceased is required. Skills & Abilities Teamwork oriented. Strong problem identification and solving skills. Ability to effectively communicate, verbally and written. Ability to multitask with multiple systems while interacting with customers. Highly motivated, energetic, and able to thrive in a fast‑paced environment. Ability to build and maintain relationships with corporate departments, key business partners and customers. Working Conditions Regular bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion. Prolonged periods sitting at a desk and working on a computer. Occasional lifting/moving 100+ lbs. Regular exposure to low/moderate/high noise environment. Regular exposure to low/moderate/high heat environment. Benefits Competitive salary and benefits package. National medical, dental, and vision plans with cost coverage. Company‑paid life/AD&D and LTD insurance. 401(k) retirement plan. Paid holidays and time off. Employee assistance program. Equal Opportunity Employer Gateway Services Inc. is an equal opportunity employer. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at View email address on click.appcast.io. New employees must pass E‑Verify employment verification check. #J-18808-Ljbffr Gateway Services Inc.