New Patient Administrative Specialist II, Cancer Center

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Day - 08 Hour (United States of America)

Onsite Training Requirement and Hybrid Work Option

This role requires full onsite attendance for the first six months to ensure thorough training and development. Following successful completion of training and demonstrated readiness employees may have the opportunity to transition to a hybrid schedule of three onsite days and two remote days per week. Hybrid work arrangements are subject to operational needs and may change at any time.

This is a Stanford Health Care job. A Brief Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination surgery scheduling and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

The career progression for a PAS consists of 4 levels reflecting a clear set of skills knowledge and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Locations
Stanford Health Care

What you will do

• Primary Function:
• Proficiency of level I skills
• AND
• Performs the following:
• Specialized Functions:
• Patient Interaction and Registration:
  - Greeting and Assistance: Greet patients complete registration check-in & check-out verify insurance information is accurate and assist with general questions about appointments authorization payments billing and schedules.
  - Patient Escalations: Seek Identifies and resolves simple escalations provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
  - Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions referral guidelines and insurance eligibility.
  
• Administrative Tasks and Documentation
  - Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls efficiently takes and routes messages and manages patient correspondence.
  - Documentation Management: Manage faxes mail file documentation and maintain databases.
  - Systems Use: Process forms and utilize phone and electronic medical records systems.
  - Orientation: Welcome and orient new PAS staff members to best practices.
• Communication and Coordination
  - Professional Communication: Maintain communication with PAS staff medical center/clinic staff physicians and patients.
  - Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
• PLUS
• Strong Proficiency In At Least ONE of the Following Specialized Functions:
  - Medication Prior Authorization
  - Specialized Data Collection & Coordination
  - Cross-trained to support multiple providers services and/or departments
  - Surgery/Procedure Scheduling
  - New Patient Coordination

Education Qualifications

• High School Diploma/GED.

Experience Qualifications

• At least one (1) year of related healthcare experience (Including external experience) required.

Required Knowledge Skills and Abilities

• Knowledge
  Knowledge of Windows-based office software computers and operating systems
  Basic Knowledge of medical terminology
• Skills
  Strong written and phone/verbal communication skills
  Phone skills including familiarity with complex or multi-line phone systems
  Strong time management and organizational skills
  Ability to solve problems and manage multiple priorities
• Abilities
  Actively listen to patients and colleagues
  Provide exceptional patient experience by empathizing with patients demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
  Adjust communications to fit the needs and level of understanding of the receiver
  Exercise calmness in stressful situations
  Assist with welcoming & orienting new PAS staff members
  Demonstrate exemplary customer service and acts as a liaison between the front and back office
  Ability to acquire and develop departmental expertise

Physical Demands and Work Conditions Physical Demands

• Frequent Sitting.
• Occasional Walking.
• Occasional Standing.
• Seldom Bending.
• Seldom Kneeling.
• Seldom Crawling.
• Occasional Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Seldom Twisting and Turning (Neck and Waist).

Lifting

• Occasional lifting of 0 - 10 lbs.
• lifting of 11 - 20 lbs. 0 to 0 in height
• lifting of 21 - 30 lbs. 0 to 0 in height
• lifting of 31 - 40 lbs. 0 to 0 in height
• lifting of 40 lbs. 0 to 0 in height

Working Environment

• Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood body fluids or tissues and Category I tasks that are not a condition of employment

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.

You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.05 - $37.21 per hour

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.

Required Experience:

IC