Management & Program Analyst

Job Title

The selectee will provide expert advice and guidance on broad projects and programs within Member Services.

Guidance will require extensive interpretation of original legislative and judicial intent and advise on revisions to existing policies and programs to meet requirements. Oversees and assesses organizational need by means of surveys, focus groups, employee feedback, trend analysis etc.

Major duties include but are not limited to the following:

• Serves as the strategic planning authority and expert who determines Member Services workforce needs through detailed analysis of employment and demographic data, current and anticipated missions and programs, and changes in training methods and technology.
• Oversees a variety of Member Services mission oriented organizational development programs to include onboarding, leadership development, and human capital management.
• Develops training for Member Services using organizational development techniques in how to improve trust, developing a positive culture, and building relationships throughout the organization.
• Provides strategic planning authority and determines agency workforce needs through detailed analysis of employment, position data, current and anticipated missions and programs, and changes in training methods and technology.
• Performs a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.
• Extracts information from survey and data gathering methods, summarizes, and identifies significant trends and issues, analyzes, evaluates, and develops continuous improvement strategies.
• Plans, coordinates, designs, implements, and evaluates the new employee's onboarding experience.
• Implements knowledge-sharing strategies for new or revised policies and practices to support strategic succession planning management and organization design activities.
• Formulates and administers strategic management plans and human capital programs and goals for the agency.
• Plans, coordinates, designs, implements, and evaluates the leadership development and mentorship program for both supervisors and non-supervisors.
• Advise and provides training to leadership and management through program development, implementation, and delivers on short and long-term objectives.
• Responsible for the development of technical, leadership and management career tracks and implementation of required and desired training through individual development plans for Member Services employees.

VA offers a comprehensive total rewards package: VA Total Rewards

Work Schedule: Monday thru Friday - 8 hour shift between the hours of 6:00 am - 6:00 pm (TBD by supervisor)

Remote: This position is not authorized for Remote work.

Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process.

Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.

Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space.

Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place.

Position Description Number: 06010A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized