Customer Success Manager

Customer Success Manager, IndirectCustomer Success Manager, Indirect Hybrid (4 days onsite, 1 day remote) - Brisbane, CATo help us provide the best candidate experience, PLEASE SUBMIT YOUR RESUME AS A PDF and limit your applications to a maximum of 3 within a 12-month period. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.About OdooOdoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications-covering everything from accounting and inventory to CRM and project management-works together seamlessly to support efficiency and growth. Learn more about us here.About the RoleAs a Customer Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their customer journey. Your mission is to help customers maximize the value of Odoo by driving adoption, building long-term relationships, and helping them achieve their business goals. You will work closely with customer stakeholders and internal teams to deliver an exceptional customer experience, drive retention and renewals, and identify growth opportunities. This role is ideal for someone who enjoys relationship management, problem-solving, and helping businesses improve their operations through technology.ResponsibilitiesOwn and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journeyBuild strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needsDrive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practicesConduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term successProactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goalsIdentify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needsPartner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomesAdvocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experienceMust HaveBachelor's degree or equivalent practical experience2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing roleExcellent communication and relationship-building skillsStrong business acumen and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced environmentCustomer-first mindset with a proactive, consultative approachInterest in technology and business process optimizationNice to HaveExperience with ERP, CRM, or SaaS platformsFamiliarity with implementation, onboarding, or customer lifecycle managementExperience working with SMB or mid-market customersAdditional language skills, particularly French, Spanish, or DutchCompensation and Perks:Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter BenefitsPTO (Paid-time-off), paid sick days, and paid holidaysEmployee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals$100 towards a work-from-home office setupEvolve in a nice working atmosphere with a passionate, growing team!Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employeesThe estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.