Assistant Account Manager

Providing customer support for payment accounts, the full-time Assistant Account Manager will manage incoming and outgoing communications, assist with account setup, and resolve issues remotely. Key responsibilities Answer incoming calls and emails, serving as a positive first point of contact for payers/applicants Assist payers/applicants in setting up accounts and provide educational information regarding their accounts Independently troubleshoot and resolve payer/applicant issues while maintaining high standards of customer satisfaction Required qualifications High school diploma required; at least 2 years of college/technical school preferred or equivalent related work experience Minimum of 2 years of customer service experience within a call center environment Ability to consistently meet or exceed department standards Strong focus on customer satisfaction with excellent active listening skills Proven ability to manage multiple priorities effectively