Assistant RN Manager

Assistant RN Manager

STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi's selection as the successful awardee.

JOB SUMMARY: The primary purpose of this position is to collaborate with the Clinic Manager and/or Project Manager's assigned clinic in serving as the Patient Relations Specialist, who represents the interest of the Veteran patients in all areas of the clinic and coordinate care with the Medical Center and Stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to Customer Service and Performance Excellence program initiatives. The general duties of the Assistant Clinic Manager are to support the Clinic Manager in the day-to-day activities of the clinic.

ESSENTIAL FUNCTIONS:

• Collaborate with manager for managerial duties related to organization, leadership, and delegation of tasks, critical thinking and prioritizing competing actions/activities.
• Assist in the completion and submission of all mandatory reports, QC logs, metrics and any other data.
• Assist with staff performance issues and staff conflict.
• Assist with leading monthly staff meetings and daily huddles.
• Assist with staff and workplace to ensure a constant state of readiness for any announced or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc.
• Demonstrate and utilize the basic principles of team building to create a positive work environment.
• Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.
• Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
• Ensure compliance with all contract performance measures.
• Ensure all staff are compliant with completing all encounter forms on the day of the patient's visit, but no longer than 24 hours later.
• Demonstrate, understand and utilize appropriate methods in communicating with staff, STGi, VAMC and all other subcontractors.
• Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) code and within his/her skills and training.
• Maintain universal precautions and infection control practices.
• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety
• Perform, under the Primary Care Provider's and STGi Program Manager's supervision, administrative and clerical duties.
• Assist in the monitoring of patient flow, scheduling, access, wait times, and daily patient satisfaction.
• Participate in staff development programs and Performance Excellence.
• Participate in the ongoing Performance Improvement Program between STGi and the VAMC.
• Oversee validation of billable roster, ensuring this is validated and returned timely to the COR per contract requirements.

Required Skills

REQUIRED EXPERIENCE AND SKILLS: Three years of experience in Medical Surgical Unit, Outpatient Facility, Primary Care and/or Adult Health preferred. One (1) year's experience in a supervisory or administrative capacity preferred. Retain current and unrestricted nursing license in Texas. Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN). Knowledge of and ability to apply professional nursing principles, procedures, and techniques. Ability to assess patient condition, recognize adverse signs and symptoms, and react swiftly in emergency situations. Ability to set realistic, measurable education goals for patients, taking into consideration patient/family needs, level of understanding and available local resources. Ability to develop and provide individualized and group counseling, guidance, and health instruction with the focus on disease prevention and health maintenance. Ability to teach patients and/or families proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc. Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations. Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience. Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability. Knowledge of pharmacology. Must be detailed oriented and have the ability to multi-task.

Required Experience

REQUIRED EDUCATION: RN graduate of a school of professional nursing approved by the appropriate state-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). Bachelor of Science in Nursing (BSN) Preferred.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Work is normally performed in a typical interior/office work environment. Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.