UAT Administrator

Job Description

Job Description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY:

The User Acceptance Testing (UAT) Administrator provides administrative and testing support to the UAT team by assisting with test preparation, documentation, execution of predefined test scripts, defect tracking, reporting, and coordination of testing activities. This entry-level position works closely with UAT Analysts to ensure projects are organized, test artifacts are maintained, and testing activities are completed accurately and on schedule. The UAT Administrator supports day-to-day testing operations while developing knowledge of Aspire's products, systems, and business processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Assist UAT Analysts with executing predefined test scripts.

· Document test results accurately and completely.

· Log defects, enhancement requests, and observations in Jira or other tracking systems.

· Verify fixes after developers resolve reported defects.

· Prepare test environments before testing begins.

· Create and maintain test data needed for UAT.

· Maintain testing documentation including test scripts, evidence, and release documentation.

· Assist with regression testing and smoke testing.

· Track testing progress and updating project status reports.

· Schedule testing sessions and coordinate meetings.

· Organize project documentation in SharePoint or other repositories.

· Perform basic system validation using established procedures.

· Escalate issues requiring analyst review.

· Support Analysts during User Acceptance Testing cycles.

· Monitor assigned support tickets and provided updates.

· Participate in department meetings and training.

· Learn Aspire's insurance systems and testing methodologies.

· Maintain confidentiality and comply with company policies.

· Regular and predictable punctuality and attendance;

· Review of all program’s manual raters.

· Other duties as assigned.

SKILL AND EDUCATIONAL REQUIREMENTS:

· High School Diploma or GED required; Associate degree preferred.

· 0–2 years of administrative, customer service, insurance, or technical support experience.

· Insurance experience preferred but not required.

· Basic proficiency in Microsoft Word, Excel, Outlook, Teams, and SharePoint.

· Ability to learn Jira, Apex, Atlas, ITC, and other business applications.

· Strong organizational skills and attention to detail.

· Good verbal and written communication skills.

· Ability to prioritize multiple assignments and work independently.

· Strong problem-solving skills and willingness to learn.

INTER-RELATIONSHIP COMPONENT:

· Ability to develop excellent working relationships with Staff, Clients and Insurance Partners;

· Ability to communicate with others in an effective and friendly manner;

· Ability to communicate orally and in writing with others to explain complex issues;

· Ability to receive and interpret complex information;

· Able to represent the Company in a professional manner and contribute to Corporate Image;

· Able to consistently provide excellent client service;

· Ability to manage multiple projects and work assignments from a variety of staff.

· Work collaboratively with UAT Analysts and business teams.

· Maintain professional working relationships.

· Communicate effectively and provide excellent internal customer service.

· Follow instructions, meet deadlines, and maintain confidentiality.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Working Conditions:

· Position may be performed in a traditional office environment or remotely from an approved home office location.

· Work is primarily sedentary and requires prolonged periods of sitting while working on a computer.

· Frequent and continuous telephone interaction is required using a headset for most of the workday.

· Requires the ability to listen attentively, gather facts, and communicate clearly and professionally.

· Requires the ability to work efficiently with multiple computer monitors/screens and simultaneously navigate various software applications and databases.

· Fast-paced, deadline-driven environment with established productivity and compliance metrics.

· Requires strong multitasking skills, work routinely involves analyzing complex information.

· Employees must be able to effectively manage stress while maintaining professionalism, accuracy, productivity, and customer service standards.

· Overtime, extended hours, or schedule adjustments may be required based on business needs, or departmental demands.

· Consistent, reliable, and predictable attendance is essential to achieve individual and departmental performance expectations.

Physical Requirements:

· Ability to remain seated for extended periods throughout the workday.

· Ability to frequently use hands, fingers, and wrists for continuous typing, keyboarding, data entry, and operation of standard office equipment.

· Ability to use a computer, keyboard, mouse, and telephone/headset for prolonged periods during the workday.

· Ability to work on multiple screens and process information from various sources while maintaining accuracy and attention to detail.

· Sufficient visual acuity to read computer screens, reports, emails, and other business-related materials and maintain prolonged visual focus on computer monitors.

· Sufficient hearing ability, with or without reasonable accommodation, to effectively receive and

understand telephone conversations.

· Ability to communicate clearly, professionally, and effectively in both verbal and written forms.

· Ability to maintain sustained concentration and attention to detail while reviewing, analyzing, and documenting complex claim information.

· Ability to analyze information, exercise sound judgment, solve problems, and make decisions in a high-volume work environment.

· Ability to effectively manage multiple priorities and meet deadlines while maintaining a high level of accuracy and quality.

· Ability to perform work under pressure, handle stressful situations, and adapt to changing priorities and business demands.

· Ability to meet established productivity standards.

· Regular, predictable, and reliable attendance is required to successfully perform the essential functions of the position and achieve performance metrics.

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

*Dependent on plan selected

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.