Medical Records Specialist

Medical Record Specialist

The Medical Record Specialist is responsible for acquiring medical records and treatment information from area hospitals / providers. Monitors and maintains all communication for enterprise Health Information Management (HIM) department including phones, faxes and emails. Daily tasks include but are not limited to; HIM phone bank coverage; daily verification of "Batches" received from clinical sites; monitoring outstanding hospital discharge information; communicating with the System's clinics to ensure that continuity of care documentation is available in the client's Electronic Health Record (EHR); supplying back-fill for HIM department needs.

Essential Duties and Responsibilities

• Prompt, compliant, consistent, efficient delivery and retrieval of release of medical records.
• Responds to any and all verbal and written requests for information and documents in required turnaround times.
• Manages multiple department email distribution groups; CIN – Medical Records Support, Discharge Summary Tracking, Document Imaging.
• Effectively communicates with all internal and external customers.
• Collaborates with internal departments and healthcare providers to ensure the accuracy of medical records.
• Updates and reviews medical records by reviewing information, notifying health care providers of record deficiencies and tracking outside records.
• Scans, indexes and quality reviews documents not entered into EMR.
• Assists with working the Hospital Discharge Summary Request Tracking.
• Follows established System and department policies, procedures, objectives, performance improvement, attendance, safety, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
• Maintain Health Insurance Portability & Accountability Act (HIPAA), Federal and State standards regarding insuring proper disclosure of Protected Health Information (PHI).

This position does not have supervisory responsibilities.

Knowledge, Skills, and Abilities

• Good organizational skills and detail oriented
• Advanced experience with computers, i.e., data entry, and Microsoft programs.
• Proficient in medical terminology
• Comfortable collaborating with all customers
• Ability to perform under pressure
• Ability to manage multiple assignments
• Regular and reliable attendance is required
• All other duties as assigned by HIM Manager

Minimum Qualifications

• Education: High School diploma or equivalent
• Experience: 2 years of experience in medical records management or related area preferred

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.