Housing Focused Case Manager - Pamela Atkinson Resource Center

Job Description

Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Focused Case Manager provides trauma-informed, guest-driven case management services to individuals experiencing homelessness, with the primary goal of facilitating rapid access to stable housing. This role involves engaging with individuals at our Resource Centers, connecting them with critical community resources, and supporting their transition into housing. Additionally, the Housing Focused Case Manager will collaborate with the shelter team to identify common barriers to housing and help develop strategies and procedures to address these needs on a shelter-wide scale. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position.   

Location
Pamela Atkinson Resource Center (PARC)3380 S 1000 W, South Salt Lake, UT 84119 Reports to
Supportive Services Manager Position Status
Full-Time (40hrs) Shift
Days, Monday-Friday, 9am-5pm Pay Grade and Starting Rate
Grade 6/$18.90/hour FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Help individuals experiencing homelessness secure stable housing. 
2. Assist guests in identifying housing barriers and connect them with appropriate community resources. 
3. Celebrate housing achievements and assist guests with the process of moving into their new homes. 
4. Use agency vehicles to transport guests to housing appointments and viewings. 
5. Support the Housing Navigation team by assisting clients with housing searches and application completion. 
6. Work with a diverse caseload of guests to establish individualized goals and complete housing plans. 
7. Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed. 
8. Follow agency guidelines to maintain healthy and professional boundaries with guests. 
9. Collaborate daily with all departments to promote a supportive and effective team environment. 
10. Seek out, engage, and network with community partners to identify new housing options and additional resources. 
11. Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals. 
12. Attend weekly team meetings and actively contribute to case-conferencing discussions. 
13. Maintain accurate records, detailed case management notes, and required statistical data. 
14. Complete all case notes in a timely manner each week. 
15. Ability to step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments. 
16. Participate in special agency projects, as needed. 
17. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
18. Participate in emergency drills and environmental safety activities, as required. 
19. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Crisis Management 

1. Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources. 
2. Respond effectively to high-stress situations using de-escalation techniques and agency training. 
3. Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges. 
4. Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary. 
5. Set and maintain healthy professional boundaries using a Trauma-Informed Care framework. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening .  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  
• Lived, work, or volunteer experience OR a degree in a related field is preferred.  

Skills and Expectations 

1. Ability to safely operate an agency vehicle to transport guests. 
2. Use creative problem-solving to help guests overcome housing barriers. 
3. Ability to network and build relationships with community partners to find housing options. 
4. Maintain strong organizational skills for accurate record-keeping and timely case notes. 
5. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.  
6. Strong interpersonal skills and ability to work with diverse populations. 
7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
9. Ability to accept supervision, direction, and feedback with openness. 
10. Be reliable, dependable, and consistent in attendance. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 50 pounds.  
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.  

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