GenAI and MLOps Platform User Support

Description: Join our team of innovators and play a key role in shaping the future of AI at Lockheed Martin. As a leader in the development of cutting-edge AI solutions, we are seeking a highly skilled and motivated individual to support users of AI Factory’s MLOps and GenAI Platforms. If you have a passion for partnering with AI/ML practitioners to solve complex problems and design unique solutions, we want to hear from you.
The Support, Enablement, and Advocacy (SEA) team handles the day-to-day administration of central LM deployments of AI Factory’s platforms and aims to streamline user onboarding and adoption of AI technologies.
Primary responsibilities of the team:
• Support users at all levels of experience as they learn about AI and adopt the AI Factory platforms
• Perform debugging and root cause analysis of reported bugs and outages
• Curate and improve product documentation and best-practice examples
• Manage platform administrative processes
• Manage announcements and communications to users for platform outages and new features.
• Beta-test new product features and partner with the Platform Development team to design features aligned to user behaviors and desires
• Continuously learn and adapt new AI technologies into our own workflows to accelerate processes and develop content
• Partner with the AI Training Team to demonstrate new product features to early-adopter audiences and curate AI-upskilling materials for the corporation
This job is for you if you…
• enjoy working with a large and diverse group of people and find teaching and upskilling others rewarding
• thrive in a developing technology environment and can work with an expected level of uncertainty
• can apply systems engineering, root cause analysis, and engineering first principles to a wide variety of problems
• are passionate about how AI can be used creatively and responsibly to change the world
• desire a work environment where you are continuously experimenting and learning; where no two days are the same

What’s In It For You
From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin’s comprehensive benefits package here.
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.


#LMLAIC
Basic Qualifications:
• Bachelor’s Degree in Engineering, Computer Science, or other related discipline
• Experience with Python, R, or similar programming languages
• Experience troubleshooting technical issues for users or internal engineering platforms
• Experience writing technical docs, tutorials, or enablement content and explaining AI/ML concepts to mixed-experience audiences
• Experience working cross-functionally with product/platform teams
• Must be a US Citizen
Desired Skills:
• Experience building AI Agents and/or training and deploying ML models
• Knowledge of GenAI fundamentals (LLMs, RAG, Agents) and ML Frameworks (PyTorch, TensorFlow, Sci-kit)
• Ability to work with continuously and rapidly changing priorities and technologies
• Compassion, empathy, and strong people skills
• Experience using commercial GenAI or MLOps platforms
• Demonstrated application of AI to business or mission applications
• Personal practices for staying in tune with a rapidly evolving technology field
• Experience with Programming and Scripting, such as C++, Java, Python, Go, Bash
• Experience with DevSecOps, Cloud Native software development practices, and Kubernetes
• Proven experience collaborating with virtual teams
• Strong oral and written communication skills, and ability to collaborate with cross-functional partners
• Creative and resourceful when it comes to problem-solving
• A curious and can-do attitude. You are not afraid to try, learn, and improve
• Self-motivated, self-directed, and the ability to thrive in a fast-paced environment in an industry that constantly changes
• Empathy for teammates/users and a desire to make their work frictionless and more efficient
• Passion for building things that are useful
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $125,100 - $216,890. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $108,800 - $191,820. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.


With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: ENTERPRISE BUSINESS SERVICES
Relocation Available: No
Career Area: Artificial Intelligence
Type: Full-Time
Shift: First