Medical Receptionist

Be The First Smile Our Patients SeeAt AFC Urgent Care, our Medical Receptionists play a vital role in creating an exceptional patient experience while supporting the financial success of our clinic. We're looking for a friendly, organized, and dependable professional who thrives in a fast-paced healthcare environment and understands the importance of accuracy, compassion, and customer service. As the first point of contact for our patients, you'll help create a welcoming and efficient experience from check-in to check-out. Beyond greeting patients, you'll serve as a key member of our front-office team, ensuring insurance is verified accurately, patient financial responsibilities are communicated clearly, and billing processes run smoothly. If you're someone who enjoys helping people, solving problems, and keeping operations running efficiently, we'd love to meet you.Deliver an Outstanding Patient ExperienceWelcome patients with warmth, professionalism, and empathy.Create a positive first impression and provide exceptional customer service throughout each visit.Assist patients with questions regarding appointments, registration, insurance, and billing.Verify Insurance Coverage & Support Revenue Cycle SuccessAccurately verify insurance eligibility and benefits before services are rendered.Review patient demographics and insurance information to prevent claim denials and billing errors.Ensure all required documentation is collected and entered correctly.Explain Insurance CoverageExplain insurance, co-pays, deductibles, and out-of-pocket expenses in a clear and compassionate manner.Collect patient payments and process transactions accurately.Help patients understand billing processes and available payment options.Manage Front Desk OperationsSchedule appointments and maintain patient flow.Process patient check-ins and check-outs efficiently.Maintain accurate patient records and protect confidential information in accordance with HIPAA regulations.Support providers and clinical staff by ensuring administrative processes run smoothly.What We're Looking ForRequired QualificationsPrevious experience as Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or similar role in a healthcare setting.Experience verifying insurance eligibility and benefits.Knowledge of medical billing processes and insurance terminology.Proficiency with electronic medical records (EMR/EHR) systems and standard office technology.Strong customer service and communication skills.Preferred Skills & AttributesDetail-oriented with exceptional accuracy and follow-through.Ability to explain complex insurance and billing information in a patient-friendly manner.Strong problem-solving and conflict-resolution skills.Comfortable managing multiple priorities in a fast-paced environment.Positive, professional attitude with a commitment to patient satisfaction.Ability to maintain confidentiality and uphold HIPAA requirements.Why Join AFC Urgent Care?Develop highly marketable healthcare administration and revenue cycle management skills.Gain specialized experience in insurance verification, patient registration, and financial counseling.Make a meaningful impact by helping patients navigate healthcare costs and access care with confidence.Work alongside a supportive team that values professionalism, compassion, and continuous learning.Success in This Role Looks LikePatients feel welcomed, informed, and cared for during every interaction.Insurance is verified accurately and consistently.Claims are submitted cleanly with minimal avoidable denials.Front desk operations run efficiently and professionally.Financial conversations are handled with confidence, empathy, and respect.If you're passionate about delivering excellent service, enjoy working with people, and have a strong understanding of insurance verification and front-office healthcare operations, we encourage you to apply today.PS: It's All About You!American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.