Gaming Service Technician

Job Description

Job Description

Description:

Lucky Lincoln Gaming is hiring a Gaming Service Technician to join the Operations Team to inspect, maintain, and repair our inventory of gaming units in Chicago, IL. The Gaming Service Technician will troubleshoot, fix, and repair video gambling terminals in their assigned territory. This role is open to candidates with hands-on experience in the gaming industry, such as servicing video gaming terminals (VGTs), slot machines, or redemption terminals, or working for a terminal operator, casino, or route operation. The successful candidate must be 21 years or older, be detail-oriented, dependable, and able to pass a detailed background check with the Illinois Gaming Board.

The Gaming Service Technician position is well-suited for you if you possess:

• Ability to complete tasks with minimal direction.
• Strong communication skills.
• Proven experience repairing gaming equipment in a gaming-industry setting.
• Strong moral character and work ethic.
• Ability to walk, sit, stand, and lift up to 75 lbs. at any time.

Compensation

$22+ - USD

We Run on EOS

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity

Lucky Lincoln Gaming, Vast, and Midwest Real Estate all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

As a Gaming Service Technician, your responsibilities will include:

• Install, maintain, and repair Lucky Lincoln products (video game terminals and redemption terminals).
• Preventive maintenance and configuration of computer/security networks.
• Transporting company assets and equipment to licensed establishments and LLG’s warehouse.
• Collect, fill, and perform basic maintenance on redemption terminals.
• Various warehouse duties including shipping/receiving, inventory control, etc.
• Adhere to all company policies and documented procedures.
• Interact with establishment/venues along with patrons in a courteous and professional manner.
• On-Call Service.
• Provide technical support on-site or via phone or other communication methods.

Qualified candidates will have:

• Gaming industry experience required (VGT/slot technician, casino slot department, terminal operator, or similar). Applicants without gaming experience will not be considered.
• Experience troubleshooting VGT or slot hardware and software (bill validators, printers, touchscreens, logic boards) preferred.
• Current or previous Illinois Gaming Board license (Terminal Handler or similar) a plus.
• High school diploma or GED required.
• At least 21 years of age.
• Be able to pass a background check and obtain a Terminal Handler’s license from the Illinois Gaming Board required.
• Ability to work Saturday to Tuesday, 8am-6pm CT (average 40-42 hours a week including OT.)
• Valid driver’s license with a clean driving record.