Senior Vice President, Client Experience

Senior Vice President, Client Experience:

The Senior Vice President (SVP) role will serve as strategic counselor to create business impact and relevance for our clients. We utilize best-in-class analytics and marketing strategies across a growing team of communications professionals, digital specialists, creatives, researchers, and media experts to become an extension of our clients' teams. We work across practices to create and elevate the best strategies for every client. Through analytics, communications, creativity and digital media, our collaborative and talented team unites to create award-winning work and opportunities at every turn.


This SVP role requires the ability to serve as a client leadership on integrated marketing programs. The role requires an individual with who embraces innovation, leadership and growth opportunities and who has a proven track record of success in leading teams and clients.

Job Responsibilities:

• Oversee 3MM+ accounts that support integrated agency model

• Adept at identifying and securing organic growth opportunities that go beyond earned and incorporate digital, creative and research, analytics and measurement workstreams

• Regularly participate in agency promotional and thought leadership efforts

• Responsible for the management of client and interagency relationships, as well as all aspects of a client relationship and account teams.

• Expert at assessing the client's business objectives and developing a strategy and programming that accomplishes these objectives and goals with measurable results

• Responsible for the performance of select accounts, and execution of integrated client programming and planning across all facets, including earned media, digital programming, influencer relations, research, analytics and measurement.

• Lead integrated account teams in ideation and execution of best-in-class programming.

• Cultivate professional relationships with clients, colleagues, internal specialists, stakeholders, media, and agency partners.

• Possess strong project management and financial stewardship skills to lead integrated teams in flawless execution

• Serve as a strategic counsel both internally and externally

• Experience working with highly-matrixed organizations and within complex interagency models

• Mine for new business leads and serve as the captain of new business proposals and RFP responses with oversight from ILT.

• Support practice leads and senior management with the operations of the agency

• Motivate, coach, and provide feedback to junior staff; identify training and development needs.

• Develop and deliver thought leadership and creative solutions.

• Promote continual creative improvement and actively contribute to a culture of innovation, excellence, and accountability.

• Extremely comfortable mentoring at all levels, directly managing a team of 20+ across accounts, while continuing to grow the team.

Qualifications:

• Creative thinker, problem solver and natural team leader

• 10-12+ years of experience, including work in beauty and other regulated industries.
• Bachelor's degree in public relations, communications, or related field

• Experience developing business strategies and corresponding programming

• Experience working on integrated communication programs, as well as branded and unbranded campaigns with media and third-party partnerships

• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media

• Experience in managing talented junior staff and relationship-building

• Strong digital and social media acumen

• Strong budgeting and financial management skills

• Ability to collaborate with colleagues at all levels

• Excellent organizational, written, and verbal communications skills

• Proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint

• Must have the ability to handle multiple projects and meet tight deadlines

• Can anticipate client and team needs with attention to detail and quality

About you:


Experienced: You have experience in public relations, marketing, communications, and creative storytelling, with a focus on client experience, in-house or agency. You are a disciplined team player who embraces opportunities to teach, learn and collaborate. You have worked with clients and on projects of varying sizes in terms of budget and complexity. You are excited to understand your clients' roles in the context of the big picture of their industry and how /prompt can elevate their brand. You ask questions, know how to research and are resourceful in how you can best serve your team, clients, and career goals. You have high standards for your work and the value we drive; you remain accountable to yourself and your team.


You are proactive and have worked on multiple projects at once, interacting across leadership, teams, and clients regularly. You are prepared to earn influence and drive success at every chance. You know your way around Microsoft Office, Adobe Creative Suite, Social Listening platforms, Editing Software, etc.


Growth Oriented and Accountable: You understand the importance and value of your role as the driver of your work - for your growth, your company, and your team. You are can confidently guide teams and clients, while being organized and proactive in follow through to ensure that all engines run smoothly. You know the value of being a team member that everyone can count on!


Love of Storytelling: You understand that every client, every leader, and every audience have nuanced ways of telling and listening to messages and you are here to help! You understand what you need to ascertain to build the right messages, story flow and how to differentiate that story regardless of the medium or channel.


Teacher & Mentor: You enjoy mentoring junior staff and developing their skills alongside yours. You're able to take complex ideas, synthesize and reframe them for team members. You can be an advocate for team members while being fair. You're comfortable delivering both positive and critical feedback honestly and with support.

Our Commitment to you:

• Provide a safe and respectful workplace, that is diverse and inclusive in nature

• Always be available to listen to your needs, concerns, and feedback

• Help you articulate and achieve your goals

• Purposefully drive business that meets your passions

• Share best practices, industry news and innovations

• Give you the time you need to have wellness and mindfulness

• /prompt is an Equal Opportunity Employer