Card Services Processor (Onsite)

Overview

The Card Services Processor is responsible for assisting members and employees with inquiries or issues pertaining to Visa Credit, Debit and/or ATM card services and provides general, clerical support in the Card Services Department. If you enjoy helping people and have experience working in a financial institution assisting members and employees with inquiries or issues pertaining to Visa Credit, Debit and/or ATM card services, this job may be for you!

About Frontwave Credit Union

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 14 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You

Competitive pay, 401k matching, mortgage and auto discounts.

9-27 days of PTO per year (based on tenure) and 10 paid holidays.

Affordable medical, dental, vision health plans, and Flexible Spending Account.

Employee Assistance Program with a variety of services.

Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.

Culture of excellence and continuous improvement.

We strive to be the best place you’ve ever worked!

Responsibilities

Essential Duties and Responsibilities

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures.

• Assists members and provides support to the Members Solution Center and various branch locations with questions regarding plastic card servicing.
• Monitors card activity risk alerts and compromised card reports received through Visa and/or our card processor to detect and prevent fraud.
• Processes cardholder transaction disputes and fraud claims.
• Processes card orders for all plastic card types: Visa Credit, Debit and non-branded ATM.
• Processes any express card shipment requests.
• Reviews monthly expiring card renewal reports. Determines and performs appropriate action for reissue, blocking or deleting service.
• Logs and destroys all undeliverable cards returned via USPS under dual control procedures.
• Provides card issuance and support for the Marine Recruit debit card program.
• Processes forms that requests closure of Visa LOC and/or account(s).
• Reviews card orders processed by frontline personnel for quality assurance and makes any necessary corrections.
• Communicates with the members through telephone and email correspondence.
• Works various card reports such as posting exception items, daily card issuance, rejected card records, status cards, name & expiration date mismatch, and credit balances.

Qualifications

EDUCATION and/or EXPERIENCE

High School Diploma or general education degree (GED).

6 to 12 months experience in a financial institution; or an equivalent combination of education and experience, and the basic understanding of plastic card issuance and transaction processing.

Salary Range: $19.73/hr - $29.60/hr

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.