General Manager

General Manager (GM) LaMar's Donuts and CoffeeLaMar's Donuts and Coffee is a fast luxe hospitality brand built on heritage craftsmanship and modern execution. We produce made from scratch gourmet artisan donuts, handcrafted espresso beverages, and premium coffee and tea programs across all dayparts.We combine culinary excellence, disciplined systems, and elite leadership standards. As we scale across Missouri and nationally, we are seeking high performance leaders who lead from the front.Position SummaryThe General Manager (GM) is the senior on site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high accountability, high performance leadership role requiring:Open availability (including overnight/graveyard shifts)Early morning production leadership (3:00 AM 5:00 AM start times)Weekends, (Saturday and Sunday) holidays, and extended hours (55 60+ hours/week as needed)The GM leads on the floor, in production, and in service—not from the office.CompensationBase Salary: $50,000 to $85,000 annually (depending on experience and performance history) +5% salary for employees who: Speak English AND at least one additional language (besides Spanish, see below) Are approved by management as actively using bilingual skills in the workplace Applies to all hours worked (not just service time) +10% salary for employees who: Speak English AND Spanish Are approved by management as actively using bilingual skills in the workplace Applies to all hours worked (not just service time)Benefits may include: Health, dental, vision, life and supplemental insurance (if applicable) Paid Time Off (PTO) and sick leave Leadership development and advancement pathway and unlimited opportunityCore ResponsibilitiesOperational Excellence and Compliance Enforce all LaMar's Standard Operating Procedures (SOPs) without deviation Ensure compliance with: OSHA workplace safety standards Missouri Wage and Hour laws Maintain required certifications (ServSafe Manager, Food Handlers Card) Oversee: Made from scratch production Espresso calibration and beverage quality Inventory, ordering, and par levels Waste control systems Opening/closing execution Conduct audits and implement corrective actionsFinancial and KPI Accountability Full ownership of store level financial performance: Sales growth (daily, weekly, monthly) Labor cost % and scheduling efficiency Food and beverage cost controls Prime cost (COGS + labor) EBITDA contribution Guest satisfaction and mystery shop scores Health inspection performance Employee retention Must be able to: Interpret PandLs Manage budgets and forecasting Drive revenue and profitability initiativesLeadership and Culture Hire, train, and develop high performing teams Lead Assistant Managers, Shift Leaders, Bakers, and Baristas Maintain a culture of urgency, accountability, and respect Execute progressive discipline and documentation Ensure compliance with Missouri employment laws Build a bench of promotable leadersScheduling and Availability RequirementsOpen availability required Must work: Overnight/graveyard shifts Early mornings (3:00 AM 5:00 AM starts) Weekends and holidays Extended hours required during peak periods Must be physically present and leading in store operationsPhysical and Work Environment RequirementsStand/walk 8 12+ hours per shift Lift 50+ lbs regularly Work in high temperature kitchen environments Safely operate commercial kitchen equipment Handle high volume, high stress operations with composureConduct and Professional StandardsDemonstrate integrity, accountability, and strong moral character Maintain a zero tolerance policy for harassment or discrimination Uphold confidentiality of company and employee information Maintain clean, professional appearance aligned with brand standards Represent LaMar's positively in the communityQualificationsRequired: 5+ years restaurant or hospitality management experience 2+ years as a General Manager in a high volume concept Strong PandL and financial management experience Experience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locations ServSafe Manager Certification (or ability to obtain quickly) Food Handlers Card (required) Experience with POS, inventory, and labor scheduling systems High School Diploma or GED Preferred: Coffee, bakery, fast casual, or artisan production experience Multi unit leadership exposure Proven track record of turning around or scaling store performanceFLSA ClassificationThis position is classified as Exempt Executive under: Managing a recognized department/business unit Directing at least two full time employees Authority or influence over hiring/firing decisions Exercising independent judgment and discretionIdeal Candidate ProfileWe are seeking a leader who: Has a relentless work ethic Takes full ownership of results Thrives in early morning and production driven environments Leads from the front, not from the office Holds themselves and their team to elite standards Treats the store like their own business Protects the brand at all costsEqual Opportunity and Pay Equity StatementWe are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.