Customer Support Representative
Complete Staffing
Job Description
Job Description
Customer Support Representative
Location: Lenexa, KS (Hybrid)
Schedule: Monday-Friday, 10:00am -7:00pm CST
Employment Type: Direct Hire
Complete Staffing is partnering with a growing payment technology company in Lenexa, KS, to hire a Customer Support Representative. If you enjoy helping customers, solving problems, and working in a fast-paced environment, this is an excellent opportunity to join a company that values exceptional service and offers long-term career growth.
As a Customer Support Representative, you'll serve as the first point of contact for merchants and business partners, providing exceptional support while helping resolve technical and account-related issues.
Responsibilities:
- Provide first-level support for merchant and partner inquiries via phone, email, and live chat.
- Troubleshoot customer issues and work toward first-call resolution whenever possible.
- Research and resolve product or service concerns while documenting all customer interactions.
- Provide technical support for payment processing products and related services.
- Partner with internal teams to ensure timely issue resolution and an outstanding customer experience.
- Assist merchants with Payment Card Industry (PCI) compliance, including completing questionnaires, scheduling scans, and monitoring compliance requirements.
- Train merchants on software and payment terminals as needed.
- Update customer records and account information accurately.
- Escalate complex issues when appropriate and follow through until resolution.
Requirements:
- At least 1 year of customer service experience, preferably within a financial services, banking, or payment processing environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to build rapport and provide exceptional customer service.
- Comfortable working in a fast-paced environment while managing multiple priorities.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office and CRM systems.
- Associate's or Bachelor's degree preferred.
Schedule & Work Environment
- 10:00 AM - 7:00 PM CST shift required
- Hybrid schedule after training, with the opportunity to work remotely one day per week based on company policy.
- Bilingual candidates may be eligible for additional pay.
If you're looking for a company where you can develop your customer service and technical support skills while building a long-term career, we'd love to connect with you. Apply today to learn more about this exciting contract-to-hire opportunity in Lenexa, KS.
Vacancy posted 4 days ago
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